Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-01-21T01:37:06+00:00

    software cause flickering? if it's software, why dont Microsoft provide the fix? if it's Hardware, how much to fix?

    i see this flickering happen every day every around 20 minutes usage.

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  2. Anonymous
    2018-01-20T23:36:07+00:00

    this is why Microsoft cant fight with Apple. My friend asked me if it's good to buy Surface, i showed it my SP4 defects

    Hi, JasonJason3187,

    Does Appl have similar product? with laptop that can be converted to Pad?

    They dont, but they certainly dont leave a product problem to be in the air for so long. I have also a problem with my SB2 that has to do with flickering. There is an active comunity post about it. And no one from microsoft has said a word. I have exchanged ny sb2 2 times, one for a charger hissing, and another one for the flickering problem. Which seems to be software related not hardware. The quality control and support from microsofr ITS NOT GOOD, PERIOD. I have emailed a contact there for days. And not a response back even tho I was ASSURED a response.

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  3. Anonymous
    2018-01-20T23:30:15+00:00

    this is why Microsoft cant fight with Apple. My friend asked me if it's good to buy Surface, i showed it my SP4 defects

    Hi, JasonJason3187,

    Does Appl have similar product? with laptop that can be converted to Pad?

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  4. Anonymous
    2018-01-20T22:12:17+00:00

    Has anyone contacted Migliaccio & Rathod LLC? They are the law office that handled the Surface Pro 3 battery degradation lawsuit. They have a history of handling defective products cases and maybe they could offer some insight.

    http://www.classlawdc.com/2016/07/26/migliaccio-rathod-llp-investigates-microsoft-surface-pro-3-battery-failures/

    Since it seems the only way we'll get a response is to scare it out of them.

    I'd contact myself, but as of right now I am sympathetic, but unaffected by the flicker (at the moment. fingers crossed) :P

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