Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-01-05T02:09:45+00:00

    I also have the same problem. My Surface pro 4 screen started flickering and it never stops and this all started happening right after warranty period.

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  2. Anonymous
    2018-01-04T02:37:59+00:00

    Very upset with the non-help with this issue.

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  3. Anonymous
    2018-01-03T04:31:54+00:00

    Has anyone figured out an issue to this flickering/shaking madness? I have gotten this Surface Pro 4 for Christmas 2016 and by mid-October 2017, the screen began to shake; however, now January 2018, it goes super crazy and makes words illegible. I tried every method out there that is free (cause I am not paying crap for Microsoft's retarded mistakes). It seems the only way, based on comments, is to pay the damn $450 for a repair/replacement. Is that even worth it? Won't the replacement encounter the same problem as well eventually and then cost me another $450 since they probably won't ever fix this problem. I mean if that is their goal of taking customer's money, it's working.

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  4. Anonymous
    2018-01-01T18:27:05+00:00

    Thanks tunepunk for the recommendations.  I've implemented them but don't see an appreciable change.  I still have flicker even though SpeedFan lists all of my temps at 28C or lower.   Now, I just started flickering yesterday and at this point it's extremely annoying but still usable ... maybe this will do a lot better for others ... but simply keeping the temperature below 40C does not seem to be magic bullet.

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