Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-12-04T09:41:06+00:00

    I chat with microsoft online support just now, they said I have to pay RM2k for out of warranty replacement, and there is no way I can get a free replacement... 

    I think maybe you are extremely lucky... will try my luck to post on MS FB page ask for help also

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  2. Anonymous
    2017-12-04T09:09:43+00:00

    you can try post on microsoft facebook page asking for help like 

    SC

    sckh_sp4 mentioned

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  3. Anonymous
    2017-12-04T08:45:59+00:00

    OK, I will try to message microsoft FB, thanks for the reply, this is very helpful

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  4. Anonymous
    2017-12-04T08:40:06+00:00

    do you mean microsoft support email or the shop I purchased from which is Senheng Electric?

    I mean this Arvato Digital Services Pte Lt, the guy who helped me is working under this company.

    Arhhh... I also brought from SenHeng, i went to their employee before emailing the above company. SenHeng said they will have to take my SP4 and send to Microsoft, that is why i straight went to other solution as this is my only device...

    Oh ya ya, SenHeng jog my memory back, before this guy email me, i did messaged to Microsoft Malaysia's Facebook page, they replied "We have escalated your concern to our team. Please wait for their feedback within 24-48 business hours." Provided by giving them my name, phone number and email address, and the screenshot of screen jumping/shaking.

    I hope this help.

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