Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-08-21T10:47:43+00:00

    It's been 7 months since I first asked this question and now I am out of warranty with open tickets from surface support to which they aren't replying any more. 

    The survey form is good but Microsoft isn't taking us seriously. If anyone get in contact with consumer rights organizations then it will be great as they can give their voice to our problem. Hope one day they help us get rid of this lifetime regretful mistake.

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  2. Anonymous
    2017-08-21T09:57:17+00:00

    If you haven't filled out the survey, please do so and when speaking with Microsoft Support, make them aware of the results so it is clear it is not an isolated issue.

    Here, I made a google form which anyone can respond to in 2minutes

    https://docs.google.com/forms/d/1iJwnv5X5nEAQb27wo6B9bRdb61wRMb8WBFgaxLXyimw/viewform?edit_requested=true

    You can also see the responses which we can later show to MS team so that they can take notice, it can also help us figure out what we have in common so that we can pinpoint the problem.

    https://docs.google.com/forms/d/e/1FAIpQLSfNfkn90oE-faNPJQp0kUCgWx64cqMFirqH3tGP5KPDAQlCSA/viewanalytics

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  3. Anonymous
    2017-08-21T09:54:53+00:00

    Same problem with me......it's horrible😓😤😡

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  4. Anonymous
    2017-08-21T09:43:21+00:00

    I using Surface Pro 4 CPU i5, RAM 8GB and SSD 256G for my work every day(9h - 12h and 13h30 - 18h).

    Screen is flicking, shaking from 16h every day and I need turn off my computer 5m for 15m working

    I woking with Unity3D, Rider, Bash On Ubuntu On Windows, VSCode

    1300$ for Flicking Computer and Microsoft said:"We stand behind Surface" - link:https://blogs.windows.com/devices/2017/08/10/stand-behind-surface/

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