Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Anonymous
2020-03-11T18:20:46+00:00

Hi Everyone,

Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3? 

Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy. 

Not had the laptop that long so not sure if updating to the latest surface firmware is the cause. 

Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers. 

Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2020-05-12T16:49:59+00:00

    Hi John,

    I've not seen the issue for 3 weeks now. Not sure exactly which of the following (or combination) has solved it but here's what I have done so far:

    - run sfc /scannow (as administrator) . 

    • Installed intel command centre as disabled panel refresh (on battery and plugged in)
    • disabled hardware acceleration on all office apps (including teams and outlook) and browsers (edge and chrome)
    • updated the latest intel drivers (Version: 27.20.100.8187 released 5th may)

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  2. Anonymous
    2020-04-23T13:49:45+00:00

    Another insight, someone suggested to "disable hardware graphics acceleration" in Outlook settings (which likely disables it for all of Office) as a temporary workaround. I'll give this a go and see if it behaves better and report back. Makes me believe this could be a display driver/firmware issue now if it works.

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  3. Anonymous
    2020-04-23T01:42:22+00:00

    It appears to happen to me often when doing Alt/Tab and jumping between a number of open applications. I've been able to reproduce fairly easily.

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  4. Anonymous
    2020-04-01T08:44:12+00:00

    Hi Noel,

    Some further information. In the application event log you will probably find event 1001 "Windows Error reporting" the following at exactly the same time as the system event 4101:

    Fault bucket , type 0

    Event Name: LiveKernelEvent

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: 141

    P2: ffffcd8a8dcb2010

    P3: fffff802302e2e20

    P4: 0

    P5: 1b8

    P6: 10_0_18363

    P7: 0_0

    P8: 256_1

    P9: 

    P10:

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  5. Anonymous
    2020-03-12T19:24:40+00:00

    Thanks for the detailed responses and answering my questions, Carlo_GLA.

    We await for the outcome of the steps that you will take and do observe the device. 

    Regards,

    Janette_Z

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