Docking station 4 - external screen does not wake up after falling in sleep mode

Anonymous
2016-02-22T03:09:28+00:00

I am connecting my Surface Pro 3 on the new docking station (for Surface Pro 3 and 4). And all this is connected to a DELL external monitor.

After some time the Surface Pro 3 falls into sleep mode and if I wait not too long I can wake it up using my Bluetooth mouse; which activates the docking station and the external screen.

But if I wait for too long my mouse cannot wake up my external screen (mouse wakes up Surface Pro 3 for sure and docking is always up) and I need to disconnect my docking station from Surface and reconnect it; then my display is activated again.

Any ideas?

Surface | Accessories | Surface Dock

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  1. Anonymous
    2017-01-16T22:46:16+00:00

    Since you already have your Surface updated, contact Answer Desk to further assist you about the issue. Check this link.

    Regards.

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  2. Anonymous
    2017-01-15T00:08:58+00:00

    Hi Rizza,

    I am using a Surface Pro 4.  All updates are installed and the latest firmware is installed on the surface dock.  

    For me this problem went away months ago and then reappeared a couple weeks ago.

    Thanks

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  3. Anonymous
    2017-01-14T22:42:33+00:00

    Surface pro 3, and 2 Surface Pro 4's both exhibit the same behavior when connected to the surface dock.

    Surfaces are fully updated.  I used the surface update utility to update the dock.

    Please read my previous post on this same thread for indepth description on problem.

    Very clearly a dock problem that everyone has.

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  4. Anonymous
    2017-01-14T22:19:58+00:00

    Hello,

    What troubleshooting have you done so far? Have you check if all updates were successfully installed? Which Surface device are you using?

    Regards.

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  5. Anonymous
    2017-01-14T16:47:58+00:00

    Mine even freezes simply being connected to the surface dock.  If I disconnect my surface from the dock, the monitor starts cycling inputs and eventually freezes (until I pull the plug).  Ofcourse, manually sleeping the monitor is a fix for this.

    Similar to another poster, I just set my monitors to never sleep if connected to the computer, and I be sure to manually sleep when disconnecting the computer.  

    Not a fix, but saves me from pulling the plug on the monitor multiple times a day.

    I just wished Microsoft would acknowledge the issue and fix it.

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