Thank you for reporting the issue. A fix is available through Windows Update. For more information about updates for your Surface available through Windows Update see the Surface Pro 8 update history page.
Surface Pro 8 camera issues; have to constantly disable and re-enable camera driver to get it to work
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Anonymous
I've had an on-going issue with my surface pro 8 since I first got it about 20 months ago. The camera will stop working, light will stay on. This happens quite frequently, up to a few times per hour sporadically while using the camera. I've only really been bothered by this more recently as I've been using the camera more for work.
Both front and rear-facing cameras will cease working when this happens.
Disabling and re-enabling the camera driver solves the problem temporarily, making me think it's a driver issue. I've previously attempted to uninstall and install the latest drivers to no effect.
Thank you for your time in this matter.
Surface | Surface Pro | Sound and camera
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Anonymous
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Anonymous
2024-01-19T00:16:28+00:00 Thank you, Christopher, but I’m not going to reinstall the entire OS on the slim hope that it fixes the issue. This bug is widely reported in multiple forums. Please escalate this to the appropriate dev team instead.
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Anonymous
2024-01-18T05:59:49+00:00 Same issue since I got this device last year. The driver appears to be buggy. To make things worse, not only does the light stay on and the camera does not respond, leaving it in this state eventually leads to a BSOD. It seems to be caused by Windows Hello activating the camera when returning from sleep. A fix would be greatly appreciated.
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Anonymous
2024-01-19T00:58:13+00:00 Yeah, it's always clearly precanned answers on this site. I have never actually been able to find a solution to anything here, because Microsoft's support just keeps spamming the threads with non-constructive advice. Reddit and random internet forum usually seem to have better answers, but not this time. Since this is a Microsoft device, it would be nice if they actually took the time to fix their damned camera driver.
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Anonymous
2024-02-17T12:43:44+00:00 I'm not reinstalling my ENTIRE OS over a faulty driver. This would solve nothing, and inconvenience me to an extreme degree. You should know this.
Fix the driver for the "Intel(R) TGL AVStream Camera"
The current version is 60.22000.5.12796
It is not stable.
What else do you need from us?