Surface Pro 7 randomly freezes while using the Zoom app

Anonymous
2020-03-27T22:55:07+00:00

Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?

Anyone else have a similar issue and fixed it?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-07-23T03:14:44+00:00

    I don't have anything to add other than the fact that I can be added to the list of individuals having issues with Zoom on a Surface Pro 7.  It's the i3 & 4gb model and I've had it since the first of the year.  It works fantastic for everything else.

    It's been pretty consistent that I can't have an hour long meeting without losing connection and having to reboot & restart the meeting.  It has BSOD on me a couple of times as well; every time it has been when Zoom has been running.

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  2. Anonymous
    2020-07-17T16:05:47+00:00

    Same here. I've got the Surface Pro 7 with Intel i5 processor. Often get the BSOD using Zoom.

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  3. Anonymous
    2020-07-16T23:23:00+00:00

    my surface is intel based and i still have the problem.

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  4. Anonymous
    2020-07-16T21:29:20+00:00

    I have a surface pro 7 with Intel processor - freezes and glitches constantly.

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  5. Anonymous
    2020-07-16T19:27:25+00:00

    Replace the machine with the 'Commercial' version of the machines - I swapped out my Surface Laptop that had the AMD processor with the commercial that has an INTEL processor and it works perfectly.

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