Surface Pro 7 randomly freezes while using the Zoom app

Anonymous
2020-03-27T22:55:07+00:00

Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?

Anyone else have a similar issue and fixed it?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-03-08T08:10:27+00:00

    couldnt agree more....

    sadly, Microsoft is not going to do anything about it.

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  2. Anonymous
    2021-03-08T08:08:03+00:00

    i got similar prob.

    Happens when im using Zoom function "Annotate" . The screen will black out when i tried to erase the markings i made with the drawing. Then it will revert back to the zoom screen which the drawings will still be there but cant be erased. Changing the adaptive brightness doesnt help. Updating display drivers neither. To think that this is my first surface pro is going to be my last is upsetting.

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  3. Anonymous
    2021-03-01T23:57:35+00:00

    I have the exact same issue. Very frustrating.

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  4. Anonymous
    2021-02-08T16:45:38+00:00

    I couldn't agree more. There is something clearly wrong with this model which Microsoft refuses to admit. I've gone back to my old Surface 4 with half the specs of my surface 7 and Zoom works perfectly.

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  5. Anonymous
    2021-02-08T16:28:40+00:00

    Hello,

    After more than 100 replies, what to I see:

    1. SP7 has an issue... 
    2. The issue is NOT Zoom related but ANY conference call software has the issue.
    3. Something Internal must be broken. Is it a chipset issue? is it a driver issue? A PCI express issue? A camera Issue? Nevertheless, this tablet has a internal basic issue that creates real troubles
    4. Microsoft gives no answer

    If you buy a car and there is a general problem with the GPU, they call back tens of thousand of cars to fix the issue!

    Why does Microsoft not try to fix this issue? 

    As we are hundreds/thousands to have this issue, what can we do? Today, I can't use this machine anymore and I'm using a 7 years old laptop without any issue for Zoom... 7 years OLD! I had troubles with customers during remote presentations. Customer didn't come back to me after that...   They probably think that i'm unable to use basic technology so how can I be trusted for complex one?

    I'm really upset. I was a real promoter of Surface but now, it's the opposite. 

    Issues can happen, technology may fail, code might be buggy but good companies tries to help customers to fix issues and keep their good reputation...  Here it's the opposite. SP7 is **** and they continue to sell ...

    BTW: on all my other machines I tried Zoom, GPU usage is around 3 to 15%... This is clearly a deep bug in SP7

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