This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have the same problem as many other Microsoft users (summarized below)
What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?
ISSUE
Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day. The first full day was a surprise when my screen started flickering. I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years. Unfortunately, my Surface Pro 4 is just past the 3 years. I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects. Had I known about this issue, I would have taken care of this issue immediately. Instead, I was left to discover this on my own over time. Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty. I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done. I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty.
1) What is Microsoft's resolution to this?
2) How do we implement the solution during the COVID-19 crisis?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft does not seem to care that we bought their devices as an investment. Not everyone has cash to just keep splurging on new ones. So annoying. Like I said guys, if all of us take to their sm pages, they will listen. Might take some time but they will listen. They cannot risk the negativity.
I'll try this out.
What is the cause of the issue that will require parts replacement? It appears that the hardware is overheating causing performance issues such as flickering screen. When i use my unit inside a cold environment the flickering dissipates. Maybe they can help or a community can help resolve the issue. I cannot afford to buy a new unit in this pandemic.
Hey you can attach an external monitor since the problem is with the screen attached to the computer, adding a new screen via cords and it's "fixed" no more flickering and I'm able to get work done just like day 1.
Hey, you can attach an external monitor to your surface. It's basically a new screen since the one inside the laptop is the issue. No flickering at all once connected and I am able to work whenever and however long I want.
