Surface Book 2 won't wake up from sleep. Only by detaching the screen I can wake up.

Anonymous

Hello,

My SB2 doesn't wake up from sleep. The only way I can wake it up is by first detaching the screen, then I can press the power button and it will wake up. This takes me about 15secs, which is way too slow for a $2000+ computer.

I have read the 3-step solution Microsoft posted for this problem, and it doesn't help. The hotkeys do not respond (Control+windows+shift+B or 3 taps on up+down volume buttons), the battery is fully charged and I am not going to restart the tablet every single time the computer goes into sleep mode.

What is the solution? Everything else works fine with the surface, I don't want to send back/exchange the surface just for this problem... it seems like some software fix should be enough!

Thanks,

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44 answers

Anonymous

2018-05-17T12:36:29+00:00

Thats a good point. Since swapping out my machine I have no issues with sleep/wake hibernate. While its great to have a work around, you have to wonder if there is a hardware failure causing the problem that should be addressed.
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Anonymous

2018-05-17T12:33:06+00:00

Mine was not a sleep wake issue. It was a defect in the machine.
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Anonymous

2018-05-17T08:57:50+00:00

That is not a solution, that is disabling the hibernate functionality. Why would you want to do that?
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Anonymous

2018-05-17T05:37:34+00:00

Go scope the solution i posted on page 2. It has worked for many.
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Anonymous

2018-05-17T05:36:50+00:00

I posted a solution that has worked for many on page 2, please try that as well.
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