Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-25T17:39:10+00:00

    I think your best option at this point is to exchange your dock, sorry.

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  2. Anonymous
    2018-03-25T17:18:34+00:00

    Hi Barb,

    Here it is. 

    Build 1079 (OS Build 16299.309)

    Thanks.

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-25T10:18:20+00:00

    I don't see the version and build from Winver. Please repost this.

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  4. Anonymous
    2018-03-25T00:05:45+00:00

    Hi Barb,

    Here are my logs:

    https://1drv.ms/u/s!AptlAPQnDv9Ug7MRz8S4iya\_Zk2biQ

    Here is my winver

    I've cleared all as suggested.  Also did this through clipboard with dock attached and same error.

    Thank you.

    Joel

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  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-23T15:55:09+00:00

    The clipboard/screen, when detached has a Surface Connect port - plug the cable

    that goes from the dock into that.

    > How do I "run the dock updater from the clipboard"?

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