Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

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  1. Anonymous
    2018-03-05T21:06:51+00:00

    I am having the same exact issue, none of my Surface Dock USB ports are working. I did everything as well, updated the Surface Book Drivers and Updates, uninstalled the Surface Dock Integration driver, restarted my PC. I made sure all Windows Updates were installed correctly. I was getting the same 12105 Event ID error when initially trying to update the Surface Dock firmware.

    However, after uninstalling the Surface Dock Integration driver and restarting my PC, I logged in as a local Admin and was able to update the surface dock firmware successfully. I thought this would have resolved the problem, but I still do not have the USB ports working properly. This is very frustrating. I don't believe this is a hardware issue since many users are reporting a similar issue. 

    I also ran the Hardware and Devices troubleshooter within the Control Panel and that didn't do anything either. I am running out of things to try! Microsoft needs to get on this ASAP!!

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  2. Anonymous
    2018-03-05T17:22:49+00:00

    I'm experiencing the exact same issue everyone else is having. Uninstalled all previous versions of the dock updater. Cleared registry using above tool. Ran Windows Update tool. Uninstalled and deleted the Surface Dock Integration driver.

    Reinstalled the latest dock update tool and still get the immediate "Encountered an unexpected error" failure. And I'm told to cycle power on the dock.

    Event viewer gives me an Event ID 12105 and states "Failed to update USB hub firmware."

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  3. Anonymous
    2018-03-04T08:46:54+00:00

    Hi.  What steps did you follow?  I also figured i needed to disconnect everything connect to the dock.  I've done the delete device driver and checked for update problems.  I see the update flicker then failed to update.

    Thanks in advance.

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  4. Anonymous
    2018-02-19T15:38:08+00:00

    Thanks for the quick reply. I've spent 2-3 hrs on the phone to MS support, and they couldn't fix it. They've left me with a recommendation to hard wipe my surfacebook, which I haven't bothered with yet as it didn't work for you, and seems pretty clearly to be a problem with the dock itself. Annoying as it seems to have been something which was messed up by MS themselves with an update.

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  5. Anonymous
    2018-02-19T14:44:47+00:00

    Did you get anywhere with this? I have exactly the same problem.

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