Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-04-09T06:25:09+00:00

    COPY-PASTE:

    I've just delete the first "Intel Control Logic" in "System Devices" and checked to delete also the driver !

    Then restart and voila !

    I have 2 SP7 in my office and on both I cant fix the problem with this solution. The Cams just say "This device cannot start. (Code 10)" or some other error that is shown in the Windows 10 Camera App. I tried all solutions you can find on this thread and on other threads out there but the cameras are still not working. I can get to the point, were no errors are shown in the device manager (By using the older driver for the camera) and in the camera app, but then den camera had just a black screen (Front and rear). On our other Surface devices (SP6) I can fix the problem with the quoted solution after secounds but on SP7 nothings help :/ Is there any other thing I can try? My boss is not happy about this problem, luckily he is using an SP6...

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  2. Anonymous
    2021-03-16T15:48:45+00:00

    Thanks - this helped me significantly.  In less than 5 minutes I got my camera back working again.

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  3. Anonymous
    2021-03-14T10:15:03+00:00
    1. Yes. Driver Booster. 
    2. Yes it solved the problem. 
    3. Don't have.

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  4. Anonymous
    2019-12-03T01:05:51+00:00

    Beside those issues I also often get PAGE_FAULT_IN_NONPAGED_AREA bluescreens in iacamera64.sys, already with the second Surface Pro 7.

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  5. Anonymous
    2019-12-02T17:20:31+00:00

    I decided to replace the device since it was still in warranty, the front camera is important for conferencing, and I hadn't really heard other reports of this issue.  Persisting through total wipes and reinstalls concerned me the most.  Though perhaps ELAD BENLULU would like to try this approach and report on how that goes.

    Thanks for the help.

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