Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-12-15T22:26:08+00:00

    So again on my Surface Pro 7, with the System update today (Dec 15,2020) now the front camera is not working again...I had this problem when I first purchased it in April 2020 and was finally "fixed" with the system update that occurred around 8/19/20. Of course I had extensively tried all the things mentioned in this blog, include uninstalling this update back to the update on 12/12/20. The camera still doesn't work and unfortunately I am unable to install that update to go back further when my camera was working... So, need a new "fix" in the system or what to try next?

    I zoom for work everyday and as a teacher, I present to my students...this is a HUGH problem...please fix the change in the system that took out the front camera ... again...

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  2. Anonymous
    2020-11-29T11:29:49+00:00

    Sad to say, the problem returned after just 7 days of having success with this solution. I repeated the solution fix but the problem persisted. Any further suggestions will be welcome. Thanks

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  3. Anonymous
    2020-11-13T01:50:15+00:00

    I have the same problem and I also will not ever purchase a Microsoft computer again!

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  4. Anonymous
    2020-08-26T15:56:03+00:00

    Thank you so much for posting this! It worked like a charm for me. My first clue that the camera did not work was that the facial recognition was not working.

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  5. Anonymous
    2020-07-07T05:23:17+00:00

    I decided to replace the device since it was still in warranty, the front camera is important for conferencing, and I hadn't really heard other reports of this issue.  Persisting through total wipes and reinstalls concerned me the most.  Though perhaps ELAD BENLULU would like to try this approach and report on how that goes.

    Thanks for the help.

    I am a Chinese mainland user. I have the same problem as you. I used the same technical support, but the problem still exists. I plan to reset the computer completely. I think this is a big bug in the surface. I think it can be solved by a simple switch design. I don't know what the surface thinks! Unfortunately, I won't use surface again.

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