It worked. But in the automatic upgrades, why do the drivers (camera, audio) not get repaired and updated automatically?
Surface Pro 7 Front Camera Not Working
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Anonymous
I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:
This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.
Sure enough, upon opening the camera app, it acts as though I only have the back camera installed. I am predictably unable to bring up the front camera.
Is there possibly a driver issue, or is this a hardware flaw?
Thanks!
**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc. Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.
Surface | Surface Pro | Sound and camera
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Anonymous
2020-10-27T12:46:54+00:00 -
Anonymous
2020-10-22T01:06:37+00:00 Hi, I also am going through the process of a replacement for the same issue! It's very disappointing.
How is the replacement computer? Is it new and problem free!?
Hello, it is not to replace a new computer, but to return to the factory for repair. After free maintenance, it is currently running well.
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Anonymous
2020-10-21T20:18:50+00:00 Hi, I also am going through the process of a replacement for the same issue! It's very disappointing.
How is the replacement computer? Is it new and problem free!?
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Anonymous
2020-08-20T23:08:14+00:00 Thank you for your information support, I have the same problems as you. In the end, I had to return the machine to the factory for overhaul, and the problem has been resolved. But I still don't know why this problem occurs.
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Anonymous
2020-08-20T22:22:41+00:00 Hi,
I have tried following these steps as my front camera is all black and doesn't seem to be working.
The following steps aren't working for me:
Click each buttons “Terminate, Repair then Reset.”
There is no Repair button, just terminate and reset.
There is no surface camera front in the hardware,
When I go to download the msi file, my OS build does not match either option for download.
Thank you