Surface Book 2 audio - Crackling sound in Zoom meetings

Anonymous
2020-04-15T05:20:04+00:00

Hello Microsoft Community, 

I am experiencing exactly same issue as highlighted in this post;

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-microphone-starts-crackling-after/0f27fa1b-3bec-4927-8c5b-303522bad118

When I am in a Zoom meeting with 1 person it appears ok - but when a meeting with multiple attendees (hence higher CPU load) are in progress all of sudden other participants get loud crackling noise when I speak, and it has happened on a regular basis.

I have used both

  • the built in mic array, as well as
  • a separate Logitech USB headset & a Plantronics USB headset

but when the crackling jumbled sound starts to occur, it doesn't matter which mic I am using - and it continues on and off.

I have updated the drivers to the latest packages available, but the issue persists.

I have seen a post talking about unchecking "Enable audio enhancements - Signal enhancements" on Reddit 

https://www.reddit.com/r/Surface/comments/3dgdkw/how_to_fix_audio_cracklingdistortion_on_surface/

but I don't see that option in my Surface Book 2 13" i5 model (with the latest Windows 10 patches)

However I do notice a checkbox with "Enable Hardware Acceleration". If I uncheck the box what would it do?

Regards,

Jihong

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2020-07-20T20:05:21+00:00

    Good luck with that!  I wrote and called several times. I have a paid subscription. they told me on the phone they can't help me because I don't have a paid subscription. go figure. via email every two weeks i'd receive a message that they are too overwhelmed and would get back to me...let me know if you do better.

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  2. Anonymous
    2020-07-20T19:59:47+00:00

    i reset the properties per above and will let you know.

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  3. Anonymous
    2020-07-19T03:46:34+00:00

    It doesn't work

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  4. Anonymous
    2020-07-19T00:22:07+00:00

    Also i wrote zoom. I think it will be Monday before I get an answer.

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  5. Anonymous
    2020-07-18T23:58:04+00:00

    I just tried all the above fixes and none of them worked.  I tried to follow one person's instructions where they said, Click on playback and I couldn't even find that.

    Someone suggested this early on, and wondered if the following would help. I think it may be the solution. I tried it once with the person I have the most trouble hearing and the sound breaking up, and it worked also with a third person on, with a bunch of apps running. Before, I had to turn off all my other programs and apps.  (I do have mbps now - one of the things I tried before.  That did help somewhat, but not completely.

    Try:

    Speakers Properties

    Advanced

    Unclick - Allow hardware acceleration of audio with this device

    Someone try it with a bunch of people and let us know.

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