Smart Charging option disappeared from Surface app

Anonymous
2024-03-25T06:07:47+00:00

I am using a Surface Laptop Studio (model 12964 i7). My smart charging is working and the battery is recharging to 80% - icon over the battery is there. When I travel I have been going into the Surface app and changing the charge to 100% option that always used to pop up once I went in the app. Recently when going into the app there is no longer the 'smart charging' option so I am unable to change the setting and charge to full. the surface app version is 61.24020.115.0. I have tried reinstalling the surface app but its still not showing up.

Surface | Surface Laptop | Power and battery

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Anonymous
2024-08-13T16:34:08+00:00

Updated 9/9/2024

Thank you for reporting this issue. We are actively investigating. While we are investigating and if the "Battery & charging" option is missing in the Surface app, please update the Surface app to newest version 74.8150.129.0 or later which is available in the Microsoft Store app. To update the Surface app, open the Microsoft Store app, select Downloads, select Get Updates.

If you still are not able to see the "Battery & charging" option and you are running version 74.8150.129.0 or later, try to reset the Surface app by clicking the Windows Start menu, click Settings. Within Windows Settings, click Apps, click Installed apps and then for the Surface app click "...", select Advanced options, click the Reset button in the Reset section.

Marking as "Answered" to raise visibility while we are investigating.

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  1. Anonymous
    2024-08-16T03:12:04+00:00

    I've tried to reset a few times, and there's still no "Battery and Charging" option.

    This has been an ongoing issue for months now!

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  2. Anonymous
    2024-08-12T18:08:07+00:00

    Reset what??

    Could you please explain what you did so that others can understand and take the same steps??

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  3. Anonymous
    2024-08-12T03:09:36+00:00

    Why can Microsoft not fix this problem? Months later - same issue persists.

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  4. Anonymous
    2024-05-17T13:38:52+00:00

    Hi Wyatt and others,

    If you haven't already done so, please send the app feedback in using the steps on the prior page. If you have already done so, thank you! This really helps the team understand the device details and the problem better.

    Thanks,

    Greg

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