cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-26T15:57:43+00:00

    Roll your System Time back manually to any Date before May 23 of **2023!**Now you just have to contest with the slew of other problems "out of date" causes :3

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  2. Anonymous
    2023-05-26T15:56:50+00:00

    Same issue here as others. Please advise when corrected.

    Thank you

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  3. Anonymous
    2023-05-26T11:00:16+00:00

    I roll back to windows 10 and same issue , it's a big problem !! surface pro x

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  4. Anonymous
    2023-05-26T10:54:29+00:00

    i have the same issue as well. Any fix would be helpful

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