Surface Pro 1 on Windows 8.1 reboots when Type Cover 2 is removed

Anonymous
2013-11-12T17:57:47+00:00

I just noticed this recently but sometimes I get a Random reboot not even doing anything particular. I also noticed twice that when I attached my Type Cover 2 it reboots.  Example I attached it and the SURFACE logo shows and it boots up.

Anyone else experiencing this.?

Surface | Surface Pro | USB-C

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  1. Anonymous
    2014-06-28T15:09:59+00:00

    Yeh 2-3 weeks was about the time period when mine started behaving weird as well. 

    I will see if I find the time t carry it into a store on Monday and use the type cover from the Surface 2  Pro display model and see if it crashes as well then and of course vice versa - see if the displayed model crashes with my type cover. ^^

    would sure be great though to get some MS attention here - after all the type cover makes ur tablet stand out from the rest...

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  2. Anonymous
    2014-06-28T12:46:44+00:00

    My original problem only occurred after several weeks of use. I Mentally I attached it to the 8.1.1 update but it's quite possible its age or use related. I recently got a new keyboard, going from a touch type 1 to a type 2 cover. Everything was good for a few days but within two weeks i'm back to where I was - reboot's almost daily but only when moved. I'm hoping to get this escalated in Microsoft.

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  3. Anonymous
    2014-06-28T09:33:11+00:00

    I know the original Surface Pro has the issue because I went through two of them.

    Just curious how many of those here with Surface Pro 2s have the i5 4200?

    I don't know if anyone knows, but there was a Surface Pro 2.1 with the i5 4300.

    After upgrading to my Pro 2.1 I have not had a single issue.

    When I talked with the guy at the MS store he said, and I quote, "It looks like it's a chipset issue."

    So the answer to everyone's question is probably a hardware issue in relation to 8.1 that was fixed with the 2.1 revision. Kinda sucks though.

    Nah I also got the new Version with the 4300 Chip.

    In the beginning (like the first 3-4 weeks) i could attach and re-attach the keyboard like i wanted..

    I played some game and moved it around.. took the keyboard off and on and no problem ever.

    I remember how i thought: "Hey thats really well programmed because it must be a challenge to get the type cover revognized everytime and fire the drivers in the background without crashing..."

    well buhu...

    So I actually thought that it was linked to a software update which flew in but seeing how long this issue exists, i doubt that now.

    I guess that we also all dont have the same third party software installed...

    So i guess the only candidate left is a mechnical problem which comes from bending or something..

    which makes us powerless to resolve it..

    Can someone on this forum maybe try to connect his surface to a brand new type cover and see if it crashes ?

    (maybe connect and de-connect like 50 times)

    Like in a store or a friends house.. then we could check if its linked to the "age" of the cover thingy...

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  4. Anonymous
    2014-06-28T01:40:17+00:00

    I know the original Surface Pro has the issue because I went through two of them.

    Just curious how many of those here with Surface Pro 2s have the i5 4200?

    I don't know if anyone knows, but there was a Surface Pro 2.1 with the i5 4300.

    After upgrading to my Pro 2.1 I have not had a single issue.

    When I talked with the guy at the MS store he said, and I quote, "It looks like it's a chipset issue."

    So the answer to everyone's question is probably a hardware issue in relation to 8.1 that was fixed with the 2.1 revision. Kinda sucks though.

    The i5-4300u is not immune to the issue, because that is what I have.

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  5. Anonymous
    2014-06-28T01:23:56+00:00

    I know the original Surface Pro has the issue because I went through two of them.

    Just curious how many of those here with Surface Pro 2s have the i5 4200?

    I don't know if anyone knows, but there was a Surface Pro 2.1 with the i5 4300.

    After upgrading to my Pro 2.1 I have not had a single issue.

    When I talked with the guy at the MS store he said, and I quote, "It looks like it's a chipset issue."

    So the answer to everyone's question is probably a hardware issue in relation to 8.1 that was fixed with the 2.1 revision. Kinda sucks though.

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