Surface Pro 1 on Windows 8.1 reboots when Type Cover 2 is removed

Anonymous
2013-11-12T17:57:47+00:00

I just noticed this recently but sometimes I get a Random reboot not even doing anything particular. I also noticed twice that when I attached my Type Cover 2 it reboots.  Example I attached it and the SURFACE logo shows and it boots up.

Anyone else experiencing this.?

Surface | Surface Pro | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

281 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-28T18:10:27+00:00

    I just had my first restart with the same error in the log :(. I think, that it got better though, but it did not solve the problem completely.

    Whoops, I take it back. Second restart in short time :(.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-28T18:06:53+00:00

    I just had my first restart with the same error in the log :(. I think, that it got better though, but it did not solve the problem completely.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-12-27T15:23:47+00:00

    Thanks for the info! I tried it out and will report, if it worked. Thank you very much!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-12-27T09:21:15+00:00

    Thanks, Mark. This might have worked for me. I haven't had a reboot since I tried it this afternoon. I checked my event log, and I haven't had one of the kernel-power events since then, either. I did notice one of them this morning at about the time I first turned it on, but it didn't do anything

    Glad it seems to be working.

    Let me know if all works ok for a couple of days and I will update my case with Microsoft to say that it appears to have fixed the issue. 

    I've still had no restart after getting one at least once a day when using it.  So it must have done something.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-12-27T09:19:57+00:00

    Thanks, Mark. This might have worked for me. I haven't had a reboot since I tried it this afternoon. I checked my event log, and I haven't had one of the kernel-power events since then, either. I did notice one of them this morning at about the time I first turned it on, but it didn't do anything

    Makes you wonder why Microsoft doesn't submit help to this thread?  :)  Its easy to tell how much a company cares after they take your money I suppose.

    I think they have some sort of repository for issues and the solutions but I agree that they should use the MS Answers pages more.

    I have found that their customer service is actually really good - I've never had an issue with it.

    Was this answer helpful?

    0 comments