Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-12-06T05:23:39+00:00

    All, After 3 weeks I post the issue, I returned the product and got a replacement, after few month of use, it has been working fine. No major issues so far.

    My word of advice is as soon as you identify the issue, do not try to attempt download patches here and there, and thinking you will have the issue under control, just get a swap over if you can or at least ask manufactory to look at it under warranty.

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  2. Anonymous
    2020-03-28T00:03:30+00:00

    This worked for me. Just bought my SP 7 and it came out of the box with this issue. Thinking of returning it but I need it for my work from home station for now. 

    Is there a specific reason this is happening and those setting need to be changed. Manufacturer defect with the battery? Driver updates?

    Trying to figure out if a replacement at this point is worth it or if this is just something that happens to SP 7s

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  3. Anonymous
    2020-03-24T23:30:41+00:00

    This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    Thank you for the tip! I have done this but it has continued to freeze. It actually has frozen 3 times in just an hour after making the change. Open to any other suggestions

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  4. Anonymous
    2020-02-14T07:26:43+00:00

    To add-on, when Surface is frozen, the screen turns very dark but can still see contents on the screen. Short pressing of power key has no effect.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-12-30T10:48:41+00:00

    Have you gone to Settings, Windows Updates and downloaded and applied all

    available updates?

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