Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

98 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-12-06T07:14:22+00:00

    I see you made this post in 2019 and this is December 2020 and mine is 37 days old and I’ve used it about four times and it’s doing the exact same thing except for the power button at the top if you touch it it resets

    Sandy: Get a replacement

    From experience (owning 2 devices and having gone through ~4 replacements) there are multiple causes for this issue.

    The intel display sleep is the easiest to fix, if your computer freezes and the keys: Win+Ctrl+Shift+B , resets the display and it works again, your problem is the intel display problem

    but there are multiple other causes for freezing that is not fixed by the win/ctrl/shift/b these are not fixable and need a replacement device. they are potentially related to heat. These can be freezes or Blue screen (BSOD). If this is you then get a replacement asap.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-12-06T04:50:39+00:00

    Have you tried downloading the Intel App from the Microsoft Web store? You can use that to turn off the energy-saving settings on the Intel chip. I found that this fixed my Surface Pro 7 issues.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-02T21:50:31+00:00

    I see you made this post in 2019 and this is December 2020 and mine is 37 days old and I’ve used it about four times and it’s doing the exact same thing except for the power button at the top if you touch it it resets

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2020-10-18T10:19:13+00:00

    Which one?

    I have a recommended one, it appeared to work, but now gone back to freezing and typing lags behind at times

    Was this answer helpful?

    0 comments