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I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I too am experiencing this issue with a 3 wee-old Surface Pro 7 that is plugged into a Version 1 Surface Dock. The issue happens to me when I am in Outlook and send an email. I have updated all from the Outlook 365 Biz install to all drivers to the Surface Dock firmware.
Hi Paul, thank you for this. I got a replacement and it has been working fine so far. Touch wood it will stays that way, but i will keep your advice in mind just in case.
From what I have seen so far, there must be more than one cause for the problem. Mine was cured using the Intel app, i just hope it stays that way, but obviously sme have a hardware fault, if mine starts again, i will go down that aveneue. Microsoft might have to do a recall on some?
There are indeed multiple causes to this problem
UI have two devices, and one device has had multiple replacement.
One device freezes and the vid card reset trick works ( Ctrl+Shift+Win+B ),
But the other device requires a hard reset (hold power for 10 secs), the multiple other devices I received as refurb replacements all had the same or worse problems as this second device.
It may be a problem with some devices being very sensitive to overheating, as it seems to happen more often when in a case (microsfot supplied dtm case), and if I run a benchmark stress test I can usually get it to crash
Microsoft have not acknowledged the problem and have been giving me the run around sending me faulty devices for over 6 months.
Same issue. I had to install the beta version from the store, which is actually older than the non-beta.
Hello,
Thank you for the feedback. I am unable to see the Panel Self refresh option for ''Plugged In''
Could you support me with that ? A screen shot would help.
Thank you.
There are so many people with the same complaint of surface pro 7 freezing every few minutes. and there is no response from Microsoft. They are happy to divert the calls. They do not offer any lasting solutions to this issue. I feel If all the people who have similar issues should start an online petition / send multiple mails regarding the same to surface pro customer care... (i.e make a list with each person name, mail id and serial number of surface pro ) and talk to customer care, there will be better response to a group of people with the same complaint, instead of a multiple people with individual mails which they easily ignore.
Any ideas/ suggestions are welcome in this regard.
My mail id *** Email address is removed for privacy ***
Dr. Sangeetha
India
Mine works fine for a while then locks up for half a second a few times over about an hour, then major lockup. Turn it off and one and it starts all over again, OK then small lockups and then major again.
Really good job it shuts down quickly when the button is pressed and has an SSD to start quickly, if it had a mechanical disc, I would have corrupted it by now.
