bluethooth mouse breaks wireless connection

Anonymous
2013-07-23T16:05:01+00:00

I originally posted this here: http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-hardware/wifi-keeps-dropping-on-my-surface-kills-bluetooth/96faf92c-41af-4611-b5c2-c52702a3f241

Anyway, after a few reinstalls. I still have the same issue on my surface pro. When I go a few days without using my Microsoft Sculpt comfort Mouse, I have no problems. When I do use it, I get a total breakdown of wireless connections.  First my mouse stops responding. Then wifi drops, normally theres a lag before I see it show up on the wifi icon in the system tray. When I click it, it shows 'No connections are available', followed by 'troubleshoot' The only fix is to reboot, which it won't ever do properly after this error. I always have to hold the power button down and do a manual reset.

I also have random times when the Bluetooth goes out but comes back on. This can take about a minute to happen. When this happens, the wifi stays on.  I also have a lot of lag in the mouse while downloading/streaming anything from the internet.

Obviously this is Windows 8.1, running on a Surface Pro, using a Microsoft Sculpt Comfort Mouse.

Hopefully this gets fixed soon!

Thanks,

Kevin

Surface | Surface Pro | Network

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  1. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2015-03-02T17:50:40+00:00

    Speaking as an ex-hardware guy (albeit a few years ago <cough> ) I think it unlikely that Microsoft designed a tablet which couldn't use Bluetooth and WiFi at the same time, given that this is the third version of the Surface. Also, as has been said in this forum, it can be resolved by giving the Surface to wife and using an iPad...

    I accept that a badly designed radio transmitter can bleed all over the spectrum and interfere with other devices, but walk around Microsoft Thames Valley Park, and you'll see these things all over.

    The surface pen is indeed Bluetooth, it appears in the list of Bluetooth devices underneath the Tecknet Bluetooth mouse.

    I've just been to see Scott Guthrie give an Azure presentation in London, he was using his Surface, and I think one of these "Universal" keyboards, with the Microsoft wedge mouse. He was poking Azure over the theatre WiFi.

    Mine was working OK, I edited a Powerpoint on it a few days ago. Now its a dead parrot. Tomorrow I'll try it with my iPhone and someone's 'droid tablet, that should be the final word, I suspect its a return to Amazon.

    BTW LegacyOfHerot is my screen name.

    Hmm I just had a thought, I'll nip out and see if the Audi sees a Bluetooth device when I open the keyboard...

    If you use a BT peripheral OTHER than the SP3 pen and try to use miracast to project, the screen resolution drops OR you can't connect at all. Also have seen erratic NT behavior in wifi 2.4GHz when saturated. YMMV..

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  2. Anonymous
    2015-03-02T17:06:29+00:00

    Speaking as an ex-hardware guy (albeit a few years ago <cough> ) I think it unlikely that Microsoft designed a tablet which couldn't use Bluetooth and WiFi at the same time, given that this is the third version of the Surface. Also, as has been said in this forum, it can be resolved by giving the Surface to wife and using an iPad...

    I accept that a badly designed radio transmitter can bleed all over the spectrum and interfere with other devices, but walk around Microsoft Thames Valley Park, and you'll see these things all over.

    The surface pen is indeed Bluetooth, it appears in the list of Bluetooth devices underneath the Tecknet Bluetooth mouse.

    I've just been to see Scott Guthrie give an Azure presentation in London, he was using his Surface, and I think one of these "Universal" keyboards, with the Microsoft wedge mouse. He was poking Azure over the theatre WiFi.

    Mine was working OK, I edited a Powerpoint on it a few days ago. Now its a dead parrot. Tomorrow I'll try it with my iPhone and someone's 'droid tablet, that should be the final word, I suspect its a return to Amazon.

    BTW LegacyOfHerot is my screen name.

    Hmm I just had a thought, I'll nip out and see if the Audi sees a Bluetooth device when I open the keyboard...

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  3. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2015-03-02T16:34:00+00:00

    Your issue is with the keyboard not working? The surface pen doesn't use wireless (at least I think it doesn't).

    What is the make and model of your keyboard?

    Wireless 802.11b/g/n uses the 2.4GHz band. Bluetooth also uses this band. Interference is known to happen.

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  4. Anonymous
    2015-03-02T16:25:48+00:00

    Your issue is with the keyboard not working? The surface pen doesn't use wireless (at least I think it doesn't).

    What is the make and model of your keyboard?

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  5. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2015-03-01T14:01:09+00:00

    Thanks for responding, however the command line you suggest doesn't show the channel or signal strength:  (and now the keyboard doesn't work at home either, the mouse is fine).

    this is what I see at home.

    SSID 1 : <my network name>

       network type : infrastructure

       authentication : wpa2-personal

       encryption: CCMP

    MY R7000 is broadcasting on the 2.4GHz and 5GHz bands, but according to the Netgear admin screen my Surface is connected on 5GHz

    I left the keyboard on charge overnight, just in case it was flat,

    Given the mouse and surface pen are both functional, its beginning to look like a faulty keyboard.

    I'll have a go on Tuesday connecting it to my company iPhone <hawk, spit>

    I responded to "BJThompson". Not sure who you are. However, first go to charms, select your network. Do that three times and see if the list changes, then run the command

    netsh wlan show networks mode=BSSID

    the output should look like this:

    C:\Users\barb>netsh wlan show networks mode=BSSID

    Interface name : Wi-Fi

    There are 22 networks currently visible.

    SSID 1 : digbeejune

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : c4:04:15:29:b4:23

             Signal             : 82%

             Radio type         : 802.11ac

             Channel            : 157

             Basic rates (Mbps) : 6 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 2 : NETGEAR77-5G

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : c4:04:15:53:cd:36

             Signal             : 2%

             Radio type         : 802.11ac

             Channel            : 153

             Basic rates (Mbps) : 6 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 3 : SepiaDove-HiSpeed

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : c8:d7:19:0d:43:95

             Signal             : 2%

             Radio type         : 802.11n

             Channel            : 36

             Basic rates (Mbps) : 6 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 4 : HOME-B34E-5

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : 60:02:92:9a:d2:e8

             Signal             : 16%

             Radio type         : 802.11n

             Channel            : 40

             Basic rates (Mbps) : 6 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 5 : HOME-43BD-5

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : d8:97:ba:f1:3e:d0

             Signal             : 18%

             Radio type         : 802.11ac

             Channel            : 44

             Basic rates (Mbps) : 6 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 6 : five7500

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : 6c:b0:ce:26:af:40

             Signal             : 85%

             Radio type         : 802.11ac

             Channel            : 153

             Basic rates (Mbps) : 6 12

             Other rates (Mbps) : 9 18 24 36 48 54

    SSID 7 : HOME-1FAC

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : cc:03:fa:83:1f:ac

             Signal             : 38%

             Radio type         : 802.11n

             Channel            : 1

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 8 :

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : ce:03:fa:83:1f:ad

             Signal             : 36%

             Radio type         : 802.11n

             Channel            : 1

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

        BSSID 2                 : c6:27:95:3f:af:5f

             Signal             : 36%

             Radio type         : 802.11n

             Channel            : 1

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 9 : HOME-ED22

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : 58:23:8c:71:ed:22

             Signal             : 60%

             Radio type         : 802.11n

             Channel            : 1

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 10 : xfinitywifi

        Network type            : Infrastructure

        Authentication          : Open

        Encryption              : None

        BSSID 1                 : 5a:23:8c:71:ed:24

             Signal             : 60%

             Radio type         : 802.11n

             Channel            : 1

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 11 : Comtrend2831

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : f8:8e:85:74:28:32

             Signal             : 50%

             Radio type         : 802.11n

             Channel            : 1

             Basic rates (Mbps) : 1 2 5.5 11

             Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 12 : SepiaDove

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : c8:d7:19:0d:43:93

             Signal             : 34%

             Radio type         : 802.11n

             Channel            : 2

             Basic rates (Mbps) : 1 2 5.5 11

             Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 13 : football

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : c4:3d:c7:ae:40:8c

             Signal             : 36%

             Radio type         : 802.11g

             Channel            : 2

             Basic rates (Mbps) : 1 2 5.5 11

             Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 14 : suewireless

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : e0:91:f5:a4:ce:d8

             Signal             : 26%

             Radio type         : 802.11n

             Channel            : 3

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 15 : deepspace9

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : 00:24:b2:14:1a:16

             Signal             : 38%

             Radio type         : 802.11n

             Channel            : 6

             Basic rates (Mbps) : 1 2

             Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54

    SSID 16 : twofour

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : 40:16:7e:bf:0d:08

             Signal             : 85%

             Radio type         : 802.11n

             Channel            : 8

             Basic rates (Mbps) : 1 2 5.5 11

             Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 17 : HP-Print-67-Officejet Pro 8610

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : a0:2b:b8:6d:5d:67

             Signal             : 40%

             Radio type         : 802.11g

             Channel            : 6

             Basic rates (Mbps) :

             Other rates (Mbps) : 1 2 5.5 6 9 11 12 18 24 36 48 54

    SSID 18 :

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : 92:0d:cb:26:d0:90

             Signal             : 50%

             Radio type         : 802.11n

             Channel            : 6

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

        BSSID 2                 : 02:ac:e0:f9:b9:60

             Signal             : 22%

             Radio type         : 802.11n

             Channel            : 11

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 19 : 247500

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : 6c:b0:ce:26:af:3e

             Signal             : 98%

             Radio type         : 802.11ac

             Channel            : 9

             Basic rates (Mbps) : 1 2 5.5 11

             Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 20 : hawk24

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : c4:04:15:29:b4:24

             Signal             : 85%

             Radio type         : 802.11n

             Channel            : 9

             Basic rates (Mbps) : 1 2

             Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54

    SSID 21 : HOME-43BD-2.4

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : d8:97:ba:f1:3e:c8

             Signal             : 74%

             Radio type         : 802.11n

             Channel            : 11

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

    SSID 22 : Gary

        Network type            : Infrastructure

        Authentication          : WPA2-Personal

        Encryption              : CCMP

        BSSID 1                 : 60:02:92:99:f4:40

             Signal             : 68%

             Radio type         : 802.11n

             Channel            : 11

             Basic rates (Mbps) : 1 2 5.5 6 11 12 24

             Other rates (Mbps) : 9 18 36 48 54

    C:\Users\barb>netsh wlan show networks mode=BSSID

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