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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
So could I just ask what difference have you seen on the battery performance issue? Getting anywhere near the quoted 9 hours on this new machine?
My Surface is usually plugged in so I don't have much battery life data. The best example of the severity of the problem for me was that I charged it overnight, put it to sleep, unplugged it and drove 20 minutes to an appointment. When I got there, it wouldn't wake up, it was so dead it wouldn't even tell me the batter was low.
Since replacing the machine, I've taken it to several similar meetings with no battery problem. (I did once have a pen problem, thinking it needed to be charged, and I didn't use the machine. When I got back into the office I researched how to charge the pen -- it is passive and doesn't need to be charged -- and realized I should have just tried some basic things -- lock/unlock the screen, put it to sleep, etc. -- as the pen worked fine when I got back to the office.)
I hope some day soon to be able to rely more on the machine. It is pretty amazing but the experience definitely has me not feeling like I can rely on it yet.
I have read that there is a problem with the Intel chipset. I assume with each fix they are reducing the number of machines that are having problems. (I returned mine in March after the first round of fixes didn't solve the problem.)
Note, though, that I opted to upgrade to the I7 processor as part of the warranty. (I wanted it from the beginning but was too impatient to wait the extra month for it to be available.)
I bought my Surface through the online Microsoft Store but took mine to the Redmond WA store when I was there for a conference. They were very helpful and gave me lots of options. I recommend going to a store if you have one nearby.
Good luck!
So could I just ask what difference have you seen on the battery performance issue? Getting anywhere near the quoted 9 hours on this new machine?
Thank you
I have read that there is a problem with the Intel chipset. I assume with each fix they are reducing the number of machines that are having problems. (I returned mine in March after the first round of fixes didn't solve the problem.)
Note, though, that I opted to upgrade to the I7 processor as part of the warranty. (I wanted it from the beginning but was too impatient to wait the extra month for it to be available.)
I bought my Surface through the online Microsoft Store but took mine to the Redmond WA store when I was there for a conference. They were very helpful and gave me lots of options. I recommend going to a store if you have one nearby.
Good luck!
Exchanging is not a problem, however seems like everyone is having this issues no? Or am I and a few others are the lucky ones?
I have exchanged my SP4 the very first week when I first bought it from Best Buy, I was going to return it but Best Buy didn't want to loose the sale and insist that my problem can be solved with a replacement unit.. and guess what? You know the answer...
