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For more information, please visit our Surface Update History page.
Eddy.
Updated: 11/18/2019
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The title says it all, I updated the wifi driver to "Marvell Semiconductor, Inc. – Net – 15.68.17013.110", and after that update, I can't connect to a 5GHz wifi connection, I can only connect to 2.4 GHz. when i try to connect to the 5GHz, it says: "Unable to connect to this network". Uninstalling the wifi driver, and restarting the device did help me get the 5GHz connection back to my Surface book, but when i decided to try to install the same driver again, and try to connect to 5GHz again, the same "Unable to connect to this network" appears. Does anyone have this issue?
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Thank you for reporting the issue. A fix is now available through Windows Update.
For more information, please visit our Surface Update History page.
Eddy.
Updated: 11/18/2019
I've been battling this problem for 2 months now. My Surface Book 2 stopped connecting to my work WiFi connection immediately after the July update. The exact same thing happened to my business partner with the exact same computer. For a while, uninstalling the driver and rebooting would allow us to connect to the network but then prevents us from connecting to our home networks (or any others for that matter). After attempting to revert to an old version of the driver, it seems I can't connect to any network, 2.4GHz nor 5GHz. My business is at a complete standstill until this issue is resolved. This is bad, bad, bad. Please fix ASAP!
I am the above mentioned business partner and the "uninstall driver and reboot" solution still works for me, but its extremely frustrating to have to do that everyday. Fix this please!
I already escalated. Was told that the 112 driver should have fixed this and
that anyone having this issue should consider a wipe and reimage from a
downloadable recovery image
https://support.microsoft.com/en-us/surfacerecoveryimage and go through
updating again.
Hi Matt,
I'm having the exact same issue. I'm considering Rebooting my entire system (resetting it to new), have you tried that yet, I don't want to do it if I know someone else tried and it doesnt work.
Thanks in advance!
Forget it! ^^
They "damaged" it through their patches; they can "repair" it with a fix-patch.
PS: @Microsoft Team .. we´re still waiting .. the company is complaining and i don´t want to throw 200 SP5 in trash!
Any updates..? When will this driver issue be fixed. Still causing problems, cannot connect to any 5Ghz, and some 2.4Ghz still after several months.
Windows update 1909 and .112 driver do not fix the problem, it continues to persist..
@Barb_Bowman: can you please escalate this issue with MS Staff, above Eddy, as his team is obviously not treating this as a priority and we are getting no responses from them.
How can we live with computers that don't have functioning Wifi??