Greetings all,
We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:
http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e
wifi issues
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Anonymous
I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.
Just wanted to share my experience if anyone runs into the same issue. Thanks!
Nate
Surface | Other
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
Answer accepted by question author
Anonymous
Greetings everyone,
Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.
Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.
If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.
Answer accepted by question author
Anonymous
You will most likely have to do a REFRESH. Most of us has had to do that. For some reason or another the driver gets corrupted. You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.
That trick is to open the Control Panel and go do Device Manager. Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT". When finished, reboot the tablet and it should connect.
Try that trick first and if it doesn't work, then do a REFRESH.
Answer accepted by question author
Anonymous
Hello priscillaodendaal,
Sorry to hear you are having problems connecting to WiFi.
You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?
Let us know.
Best regards.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2013-04-26T20:52:23+00:00 I spent some time today on the WiFi limited mess. First, since I put a Netgear R6300 online and set up the 5GHz network on channel 153, I have had stellar connectivity. Nothing in my environment interferes with this channel and I'm in a saturated environment as you will see.
Second, here is another clue. In doing these diagnostics, I ran a netsh command and redirected the output each time to a text file. Here is what I ran:
netsh wlan show all > C:\transfer\filename.txt
filename was unique each time
After each time I did this, the connection went limited. And I had to reset the connection to recover. This is not normal. No other wireless computer I have falls apart like this nor have I ever seen this happen before. Someone from Microsoft "should", but probably won't, investigate this.
Now for my environment. Unlike every other wireless computer or non Surface device I own, all 2.4GHz channel settings will throw me into limited connectivity and infuriate me. There is a robustness issue with this Marvel radio, I think.
As I said, channel 153 in the 5GHz N band has now been stable since I put it online about 3 weeks or so ago. Check out the networks:
Interface name : Wi-Fi
There are 38 networks currently visible.
SSID 1 : starburst
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : a0:21:b7:6c:6c:0a
Signal : 60%
Radio type : 802.11n
Channel : 10
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 2 : hotdog
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 20:4e:7f:1b:29:bc
Signal : 76%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 3 : Mark-HP_Network
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c0:3f:0e:95:a7:ae
Signal : 37%
Radio type : 802.11g
Channel : 1
Basic rates (Mbps) : 1 2
Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54
SSID 4 : Josh
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c0:c1:c0:de:ba:11
Signal : 17%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 5 : football
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c4:3d:c7:ae:40:8c
Signal : 47%
Radio type : 802.11g
Channel : 2
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 6 : Home
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e0:91:f5:a4:cb:f0
Signal : 57%
Radio type : 802.11n
Channel : 2
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 7 : blaisgarber
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:24:b2:e0:75:77
Signal : 42%
Radio type : 802.11n
Channel : 3
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 8 : chinacat
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:26:f2:93:a0:4e
Signal : 16%
Radio type : 802.11n
Channel : 3
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 9 : canary
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e0:91:f5:a4:49:38
Signal : 27%
Radio type : 802.11n
Channel : 4
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 10 : 12FX08006037
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 74:44:01:b6:af:ac
Signal : 34%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 11 : deepspace9
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:24:b2:14:1a:16
Signal : 42%
Radio type : 802.11n
Channel : 6
Basic rates (Mbps) : 1 2
Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54
SSID 12 : 12FX03105310
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 74:44:01:b2:6e:20
Signal : 13%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 13 : linksys
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:14:bf:97:0c:72
Signal : 42%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 14 : kim418
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:23:69:e8:42:78
Signal : 13%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 15 : linksys
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : CCMP
BSSID 1 : 00:14:bf:33:6b:ef
Signal : 8%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 16 : acegypsy
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:16:b6:1a:39:df
Signal : 13%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 17 : 19621963
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:1f:33:e4:f2:cb
Signal : 33%
Radio type : 802.11n
Channel : 9
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 18 : Camelot
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 14:da:e9:f8:cb:2c
Signal : 13%
Radio type : 802.11n
Channel : 10
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 19 : DM2278
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:18:f8:7e:9d:ee
Signal : 22%
Radio type : 802.11g
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 20 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 78:cd:8e:ee:1d:fb
Signal : 19%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
BSSID 2 : 78:cd:8e:ee:1d:f9
Signal : 19%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 21 : Troy's Network
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 10:9a:dd:83:01:29
Signal : 22%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 22 : galaxy
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : a0:21:b7:6c:6c:09
Signal : 79%
Radio type : 802.11n
Channel : 36
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 23 : crashdown
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 20:4e:7f:1b:29:bb
Signal : 54%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 24 : 555
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 84:1b:5e:3c:4b:21
Signal : 70%
Radio type : 802.11n
Channel : 153
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 25 : JoJo's Home1
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:23:97:28:8a:e2
Signal : 5%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 26 : casey
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:13:10:99:d4:2d
Signal : 7%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 27 : WINNIPESAUKEE
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:23:69:b1:47:f5
Signal : 10%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 28 : Fontaine Family
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : a0:21:b7:9a:2c:5e
Signal : 5%
Radio type : 802.11n
Channel : 7
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 29 :
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:14:bf:9b:8d:dc
Signal : 16%
Radio type : 802.11g
Channel : 8
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 30 : home5
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e0:91:f5:7f:18:80
Signal : 14%
Radio type : 802.11n
Channel : 10
Basic rates (Mbps) : 1 2
Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54
SSID 31 : MONARCHS
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c4:3d:c7:9a:51:5e
Signal : 10%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 32 : Boucher
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 20:c9:d0:18:3c:77
Signal : 8%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 33 : HOME-1DF8
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 78:cd:8e:ee:1d:f8
Signal : 16%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 34 : suewireless
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e0:91:f5:a4:ce:d8
Signal : 22%
Radio type : 802.11n
Channel : 5
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 35 : 11FX11105777
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 74:44:01:a3:d6:f3
Signal : 10%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 36 : Boucher Guest
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 22:c9:d0:18:3c:70
Signal : 10%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 37 :
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 30:46:9a:5c:ae:12
Signal : 5%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2
Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54
SSID 38 : MSHOME
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:23:69:34:4b:46
Signal : 8%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54