Surface Pro 4 battery drain while OFF

Anonymous

I have a HUGE battery drain while power off (not hibernating) at least 5-10 percent per day. I windows updates done. I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard. Does anyone else have this issue or know how to fix?

Thanks!

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Anonymous

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
/s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
/t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
/c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous

That is a good question because the screen will be off. Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down. If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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300 additional answers

Anonymous

2018-10-22T05:33:38+00:00

In my case it is drain from 100% to 0% in 9 hours in complete shutdown.

Microsoft agree to make a a replacment hope this refurbish unit will not do any problem again.
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Anonymous

2018-10-22T02:25:56+00:00

It gets worse. What happened to me is that it reaches a point where the unit will not turn on even when under charging. I have to leave the unit on charge overnight to get it to the point where it will turn on again. The problem is a basic design flaw which MS will NOT accept responsibility for!. Unlike many other computers, the battery CAN NOT be swapped out from a new one by the consumer. What MS is doing s called aggressive planned obsolescence! They want disposable computers sold that have to be replaced every 1 to 2 years grabbing a thousand bucks or more out of everybody. That's their business model they have created. They will never fix this problem. They wanted it by design. I won't buy another computer from MS. And I am pursuing a class action lawsuit as a solution. They will not listen voluntarily.
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Anonymous

2018-10-22T01:01:16+00:00

i think battery that drains about 4-5% in 24 hours is normal. mine was draining just like yours when i got my refurbished unit. then in about 2 months, it starts to drain more and more. now in 24 hours about 15%++. called the MS customer service but they told me it was normal to degrade.

checked in this forum, maybe because it still active even when i did complete shutdown because of its auto wifi searching, update etc. i did turn it off this time but it still drains. last 100% charged was last friday 12 afternoon, start the SP4 this monday morning, the battery was 0%. completely drained. sigh!

anyone else got the same prob as me? any other options that i can use?
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