Surface Pro 4 battery drain while OFF

Anonymous

I have a HUGE battery drain while power off (not hibernating) at least 5-10 percent per day. I windows updates done. I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard. Does anyone else have this issue or know how to fix?

Thanks!

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Anonymous

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
/s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
/t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
/c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous

That is a good question because the screen will be off. Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down. If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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300 additional answers

Anonymous

2018-09-24T12:46:29+00:00

By chance, are you using the power button to shut the machine off? If you do, you are actually putting it in sleep mode instead. You can change that in the power settings.

If that is not the case, you have some other process that is not allowing the machine to actually shut down even though the screen goes black. You can tell that if you are using the original keyboard/cover by swiping the touchpad and the lights will come on, on the keyboard.

where?
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Anonymous

2018-09-24T11:42:06+00:00

Mine is still draining while OFF at a rate of 10% each day. It's comical that when you try to get help from Microsoft they want $$ for support... THEN they direct you to THIS THREAD for help!!! SPEAK UP MICROSOFT!!! WHAT SAY YOU?!?!?!
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Anonymous

2018-09-24T00:57:39+00:00

At this point, I believe doing the full shutdown is the only way to minimize the battery drain during shutdown.

The full shutdown does not stop my Surface from draining the battery in less than 24 hours. I close all apps first, then shut down rather than sleep or hibernate, and it still drains to empty by the next day without the power cord attached.

I've got a Typecover that won't work because the Surface refuses to see it. The typecover works on new models in the shop. I've replaced that with a bluetooth keyboard.

And the battery won't hold charge for any length of time and needs to be plugged in. There's no easy work-around for this problem without carrying some sort of power supply.

The Surface is a disappointing computer and when it's replaced it will not be to a newer model. I've spent enough time on forums like this trying to figure out a solution. Thanks for all the suggestions, everyone, I'm signing out.
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