Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

Was this answer helpful?

8 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

Was this answer helpful?

2 people found this answer helpful.
0 comments

300 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-09-21T20:03:35+00:00

    About 6 1/2 hours after I started up the SP4, it reported the battery charge at 100%.  I then reran this same test (again not restarting Windows), but this time the battery charge at 95% going into hibernation.  7 hours later, the battery charge was at 89%.

    I'm now once again running a test in which I am changing the Device Manager component setting back to what it originally was by default, then restarting Windows, then again implementing the Device Manager component setting change, then restarting Windows, then going into hibernation, but this time, the charge is at 87% going into hibernation.

    6 hours later, the charge is at 82%.  So the Device Manager setting change truly didn't make a difference at all.  When I ran these tests with the battery at 100%, I was really hopeful that there might be a possible resolution to this.  It turns out that what I tried isn't a resolution at all.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-09-21T16:31:16+00:00

    Are you all serious doing this way ...

    You spend a significant amount of time debugging a device you paid a bunch of money to work perfectly out of the box.

    This is insane, we all bought a computer from Microsoft itself, mostly to be sure that everything will work flawlessly and finally you all do (so do I in the very first time) the MS jobs .. Trying to making it work ...

    If you really want to do something together just think about starting a class action rather than discuss like in a lab designing a brand new product.

    This is definitely not a prototype you are working on for a pro bono project ..  this is a professional 

    product supposed to be the perfect business machine (or s.t. like that according to MS propaganda) to help you in YOUR job ..

    Just think about it ..

    I make my mind and gave the case to my insurance to deal with !

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-09-21T14:14:16+00:00

    It's good to hear there is some progress made on this issue.

    The only thing I would suggest is turning of SP4 at a battery charge less than 100%. I say that because, as I stated before, it seem when the battery is charged to 100%, it might actually be slightly higher than that. So having turned off SP4 at 100% and finding out it still has 100% or 96% charge some 8-10 hours later could actually mean the battery has lost more than 0% or 4%.

    I think it would be a more accurate test if you put it to sleep with battery showing less than 100%.

    Just a suggestion.

    About 6 1/2 hours after I started up the SP4, it reported the battery charge at 100%.  I then reran this same test (again not restarting Windows), but this time the battery charge at 95% going into hibernation.  7 hours later, the battery charge was at 89%.

    I'm now once again running a test in which I am changing the Device Manager component setting back to what it originally was by default, then restarting Windows, then again implementing the Device Manager component setting change, then restarting Windows, then going into hibernation, but this time, the charge is at 87% going into hibernation.

    Was this answer helpful?

    0 comments