Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-09-18T02:44:59+00:00

    I turn the Surface off with the ShutDown option in the start/stop menu, not sleep.

    Have you checked the Events logs?

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  2. Anonymous
    2018-09-18T01:31:45+00:00

    This is the same issue I have for my Surface Pro 3. I have search a lot of solution but no solution, each time people share similar battery report, the thread will end at there. No more further solution except they have pay extra fee to get it repair if they out of warranty.

    The weird thing is the Type Cover keyboard will not working also when this issue started to happen.

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  3. Anonymous
    2018-09-17T22:30:12+00:00

    I had the thing charged up overnight and this morning at 8am pulled the plug and turned it off - shutdown, not sleep or hibernate. It's just gone 4pm now and after 6 hours of being shut down the battery is at 75%. That's 25% gone in 6 hours.

    An update on my battery test. I just noticed an error in the times, 8am to 4pm is 8 hours, not 6 for 24% drain.

    It's now 8am on the day after I left the message above. The Surface was completely out of battery this morning after 24 hours in shut down mode, Brydge keyboard turned off, and no power cord attached.

    I'm planning on charging it again today and start another 24 hour discharge test, but this time start at 8pm so I can check it hourly after about 20 hours.

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