Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-09-17T16:23:48+00:00

    If it's powered off the Brydge keyboard ( or anything else connected via BT) would not matter.   There is nothing found in this whole thread that fixes the issue.

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  2. Anonymous
    2018-09-17T15:56:10+00:00

    had to buy a Brydge keyboard to get my computer usable again.

    That would be my guess for the source of your Battery drain.  Have you tried removing it when you shut down?  Also, I think that powercfg /SystemPowerReport  might give you a clue, especially if you were comparing two distinctly different cases.

    Good luck

    Robert Aldwinckle


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  3. Anonymous
    2018-09-17T06:48:55+00:00

    I'm on here to flag my Surface Pro 4 i5 (bought Jan 2016) as another with the battery drain problem.

    I noticed it quite a while ago but thought it was because I hadn't shut down some program before closing it up. However, it's nothing to do with anything like that.

    I had the thing charged up overnight and this morning at 8am pulled the plug and turned it off - shutdown, not sleep or hibernate. It's just gone 4pm now and after 6 hours of being shut down the battery is at 75%. That's 25% gone in 6 hours.

    A few weeks ago the typecover stopped working and I'm on another thread here about that. I've had to buy a Brydge keyboard to get my computer usable again.

    Both of these issues are to do with MS updates. So far I've not been hit with the fault that stops the pen and touch screen from working.

    All this makes me another user who will not be buying MS gear again.

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