Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-08-29T00:41:20+00:00

    totally agreed. Microsoft doesn't take up the responsibility and expect the consumer to try all sorts of weird dos operation to minimise the battery drainage issue. I bet any low end laptop could perform better than my expensive sp4 i5 256GB SSD 8GB RAM in terms of standby battery life

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  2. Anonymous
    2018-08-29T00:36:42+00:00

    I am completely disappointed with my Microsoft Surface Pro 4. The battery drainage issue after power down, occasional inability to detect Bluetooth mouse etc.. it shows that the surface system is still far away from Apple MacBook and the only thing that is close enough or exceeding Apple is the selling price.

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  3. Anonymous
    2018-08-25T10:33:45+00:00

    Hi, 

    Here, in France,  we have consumer law in case the product does not fullfill requirement that could be expect for a product in a given category and a battery drain while off for a "mobile" product is not exactly a correct behavior. 

    The defect was reported within 2 years from purchase date (4 swaps in the 1st year without effect is significant enough to demonstrate a defective product) and should imply partial or total refund .. so ..

    Most of all, it seems that MS KNOWS that the product is defective an refuse to take it into account ..

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