Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2018-05-01T10:05:02+00:00

    Disable the Windows Update service.

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  2. Anonymous
    2018-05-01T10:03:29+00:00

    I think we have different situations. My surface is work good when i bought it. Sorry, that is not working on you Surface.

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  3. Anonymous
    2018-05-01T08:45:12+00:00

    I think i found the solution.

    I download the old version of surface firmware from Microsoft Support-> Surface Pro 4 -> Download the file name of "SurfacePro4_Win10_10586_1702001_1.zip". -> unzip -> install EC and ME.

    After 8 hours the battery is still 100%, so i think newest ME or EC driver has bugs, the old version is working well.

    By the way, disable the windows update.

    HI,

    I advise you testing further because my surface encounter the battery drain since I bought it  .. in December 2016 and I tried all the FW version since then

    Maybe I am wrong but the file you are testing seems to be the latest package version with timestamp  4/12/18  and not an old version. 

    How do you stop 10 from updating? You cant disable like the old windows.

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