surface book battery drain while shut down

Anonymous
2015-12-09T16:09:58+00:00

Split from this thread.

I have been noticing that when I shutdown my surface book, when I power it on the next day the battery has drained some. If I leave it off for a couple of days it will drain down from 100% to around 85% or lower.

I disabled fast startup... and then just decided to disable hibernation altogether. That didn't help.

I have windows hello disabled, but that shouldn't matter anyway since I'm shutting it down, not sleeping.

Some searching and I found a general windows 10 issue with the "Intel Management Engine Interface" driver. Some say that v11 can cause this issue. One solution that I have seen suggested is to go into device manager and in the power management tab for this device uncheck the option that allows windows to power it down to save power. I tried that and it didn't help.

Others have suggested downgrading the driver from v11 to v9 or v10, but I don't know where to get v9 or v10 of this driver that is compatible with the surface book. Anyone know if one of the downloads on Intel's site would be compatible?

So, has anyone else noticed this issue and know of a fix?

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

283 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-12-21T13:16:00+00:00

    Still waiting for an update from Microsoft on this one. We went through all of the troubleshooting that was asked and received no word back. Doubt Microsoft will comment again until after the New Year.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-12-21T13:06:46+00:00

    They stole our money and today is 12/21/2015 no help what the **** . if the problem from the laptops why they do not allow us to return it and get our money back no matter where you buy it Microsoft still responsible for this problem.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-12-20T17:49:43+00:00

    I am confused. I have read this post. I am having the exact same problem (battery drain after Total Shutdown). This problem has been intermittent since I bout the Surface Book about 4 weeks ago.

    The confusing part is that Microsoft doesn't seem compelled to weigh in here. This is a serious problem for those of us that have it. My drain was 28% from a full charge over a 4 hour period during which the machine was completely shutdown via WinKey+X  U U

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-12-12T15:38:25+00:00

    I have been thinking of purchasing a Surface Book and checking to see what problems exist.

    I have a Surface Pro 2, 256 Gb SSD, 8 Gb Ram and have experienced the same type of drain with it shutdown.  I have also noted, while I have it in shutdown mode, using a Bluetooth Ear Bud for my phone which I also use for the computer, that I quite often get a "Computer Connected" and then some time later, probably 10 to 20 seconds, "Computer Disconnected".  Thus, some things are still running while shutdown.  After about 5 days of being shutdown, my battery is exhausted.  I am up to date on Updates.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-12-12T14:02:01+00:00

    It is normal to take few days for the battery to get calibrated. The number of hours reported in the first few days are not reliable. I am getting about 10-11 hours after few weeks.

    The drain you saw, can you find out in the event log that anything happened? I had a similar problem which turns out to be some scheduled tasks by certain software.

    Was this answer helpful?

    0 comments