Wireless Display Adapter Disconnects

Hi Sid,

Thank you for the update on the issue.

I totally agree with you that if you bring close to the router it will work fine. A wireless network router has a limited broadcast range. The further the computer is from the router, the weaker the broadcast signal. Solid objects, such as walls, metal furniture, and electrical appliances might interfere with the signal and decrease the usable range.

Feel free to post your query on the forum if you have any concern related to Windows.

Regards.

I have a new MS wireless display adapter plugged into my TV (HDMI and USB plug). Also a new Surface pro 3. After a short period of time, it just disconnects. Especially when watching a movie.  The audio/video gets choppy for a bit and then it disconnects. I'm about 10-12 feet away.

Installed wireless adapter app from windows store, but that didn't help.

..

The wireless internet router sits on the same table next to the TV. I moved it a couple feet away and was then able to watch the entire movie without it disconnecting.  Maybe that was it.

Hi,

Thank you for the update and the sharing your feedback on the forum.

Have you tried all of the steps provided in the same thread? If yes what was the result?

Please check the issue ion new user profile and let us know the status. You may refer to the steps provided by me on the second page in the same thread. Do keep us updated about the issue.

Regards.

We have around 30 people using this at work around 4 hours a day.  About five have reported that it crashes their network card on their Surface Pro 3.  The only way to fix it is by restarting.  Happens at least once a day.

This device is not working properly. I suggest everyone return it and wait until Microsoft can fix this issue or put a better device on the market.