Wireless Display Adapter Disconnects

Anonymous
2014-11-01T03:05:49+00:00

Using the adapter with my Surface Pro 3 and I'm seeing lots of disconnects especially during videos. Anyone else seeing this.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2014-11-25T10:35:53+00:00

    Hi Danbord,

    Thank you for the update on the issue.

    If issue still persist try to create new user account. If you create new account nothing will be lost, it is only the thing that it would be in the other user account which you are using right now. However creating new user account is a diagnostic step, if everything works fine in new user account we can easily move the files and programs to new user account.

    So, for now please try to create new user account as an administrator from the link provided below. Make sure you should follow the steps mentioned under **Create a Local account** and get back to us with the status, we will be happy to assist you.

    Thank you.

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  2. Anonymous
    2014-11-25T10:28:52+00:00

    Hello Shawn,

    1. Are all the device drivers updated?
    2. Have you tried to contact the manufacturer of your computer? If yes what they have suggested?

    Try to update the display drivers from the manufacturer's website and see if it helps.

    http://www8.hp.com/uk/en/drivers.html

    Do get back to us with all these information and result of proposed suggestion.

    Regards.

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  3. Anonymous
    2014-11-25T05:43:46+00:00

    Same issue with my HP Envy 14 laptop AND my HP Stream 7. 

    And Yep its not power.  Same issue whether its powered by TV USB or my AC USB adapter.

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  4. Anonymous
    2014-11-25T00:25:25+00:00

    No its not the problem, my tv does not have a usb connection so I always use an ac adapter

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  5. Anonymous
    2014-11-24T23:59:32+00:00

    Same issue with my HP Envy 14 laptop.

    Is your display adapter getting power from the TV?  I wonder if its worth trying a AC-USB power supply.  Maybe the USB power just isn't enough for power demands when video streams??

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