Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous
2017-01-23T01:46:36+00:00

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME X898289
MANUFACTURER SIMPLO
SERIAL NUMBER 1164122628
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 33,212 mWh
CYCLE COUNT 310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00 Active AC 60 % 19,851 mWh
09:44:00 Battery changed AC - -
09:44:00 Suspended - -
09:45:28 Battery changed AC 60 % 19,851 mWh
09:45:28 Active AC 60 % 19,851 mWh
09:45:48 Connected standby AC 60 % 19,851 mWh
09:45:49 Suspended 60 % 19,851 mWh
09:46:25 Connected standby AC 59 % 19,494 mWh
09:46:25 Active AC 59 % 19,494 mWh
2017-01-22 19:38:00 Suspended 59 % 19,494 mWh
19:38:45 Active AC 59 % 19,494 mWh
19:50:00 Report generated AC 59 % 19,494 mWh

Battery usage

Battery drains over the last 3 days

- - - - -

Usage history

History of system usage on AC and battery

2017-01-14 - - 4:18:11 -
2017-01-15 - - 23:59:59 -
2017-01-16 - - 23:59:59 -
2017-01-17 - - 23:59:59 -
2017-01-18 - - 23:59:59 -
2017-01-19 - - 23:59:59 -
2017-01-20 - - 23:57:53 -
2017-01-21 - - 23:59:59 -

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14 33,212 mWh 42,157 mWh
2017-01-15 33,212 mWh 42,157 mWh
2017-01-16 33,212 mWh 42,157 mWh
2017-01-17 33,212 mWh 42,157 mWh
2017-01-18 33,212 mWh 42,157 mWh
2017-01-19 33,212 mWh 42,157 mWh
2017-01-20 33,212 mWh 42,157 mWh
2017-01-21 33,212 mWh 42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14 - - - -
2017-01-15 - - - -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 - - - -
2017-01-20 - - - -
2017-01-21 - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -
Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-08-31T16:07:11+00:00

    its on page 1

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  2. Anonymous
    2016-08-31T15:55:16+00:00

    Wildsoldier - yours is a different flavor (does it shut off immediately when you unplug it and when plugged in after being on battery does it ever report plugged in not charging and less than 100%).

    Trying to keep issues separate. It sounds like YOU have an issue where total capacity has diminished more than expected, but not critical (yet) like SIMPLO.

    Reference

    https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at

    "The batteries on our Surface products are designed with some of the highest charge cycles for

    consumer electronic devices. This means that the battery can get charged daily (5 days a

    week) for over 4.5 years and still maintain 80% capacity." So you should be good to go for a

    very long time. "

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=a7af9637-0189-4851-9a03-565e2766195e)

    Need you to start a new thread "LGC, battery life not as stated expected and not as stated on Reddit".

    Repost your battery report there and you can copy the above screen shot and text that I added as well.

    Mine have degraded approx. 32% in about 2 years. Still have some charge left so when i unplug the charger it last for about 2 hours. I used to get a LOOT the plugged in-not charging, charging, plugged in not charging, charging....etc. it was like someone was turning the switch "on" and "off" multiple times. That happened when it was connected to the docking station. I re-installed the battery driver, but also add the registry key shown on the Simplo degradation thread.

    I configure the "maximum processor state" On battery 20%, Plugged in 60% and that seems to get rid of the plugged in not charging, charging, plugged in not charging loop.

    I was wondering if that on/off loop scenario affected the battery degrading it to 32%.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T15:42:35+00:00

    Wildsoldier - yours is a different flavor (does it shut off immediately when you unplug it and when plugged in after being on battery does it ever report plugged in not charging and less than 100%).

    Trying to keep issues separate. It sounds like YOU have an issue where total capacity has diminished more than expected, but not critical (yet) like SIMPLO.

    Reference

    https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at

    "The batteries on our Surface products are designed with some of the highest charge cycles for

    consumer electronic devices. This means that the battery can get charged daily (5 days a

    week) for over 4.5 years and still maintain 80% capacity." So you should be good to go for a

    very long time. "

    Need you to start a new thread "LGC, battery life not as stated expected and not as stated on Reddit".

    Repost your battery report there and you can copy the above screen shot and text that I added as well.

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  4. Anonymous
    2016-08-31T15:41:03+00:00

    My one started shutting off immediately the power cord was removed 7  months ago 

    on the battery icon in Feb it was   97% plugged in not charging  

    and the % went down gradually since then 

    when I click the battery icon now   it is  0% and not charging

    the battery icons    "plugged in not charging " has been dropped  since it  hit 0%

    to be replaced by  0% not charging

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  5. Anonymous
    2016-08-31T15:09:58+00:00

    Split from this thread.

    Here is my report:

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1148917764
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 28,644 mWh
    CYCLE COUNT 154

    Recent usage

    Power states over the last 3 days

    2016-08-27 15:56:51 Connected standby AC 100 % 28,644 mWh
    15:56:51 Active AC 100 % 28,644 mWh
    16:28:00 Suspended 100 % 28,644 mWh
    16:30:02 Active AC 100 % 28,644 mWh
    17:21:59 Connected standby AC 100 % 28,644 mWh
    17:21:59 Suspended 100 % 28,644 mWh
    23:50:25 Connected standby AC 100 % 28,644 mWh
    23:50:25 Active AC 100 % 28,644 mWh
    2016-08-28 00:10:46 Connected standby AC 100 % 28,644 mWh
    00:10:58 Suspended 100 % 28,644 mWh
    2016-08-29 16:23:17 Connected standby Battery 100 % 28,644 mWh
    16:23:17 Suspended 100 % 28,644 mWh
    16:26:23 Active Battery 100 % 28,644 mWh
    16:27:24 Connected standby Battery 100 % 28,644 mWh
    16:27:25 Suspended 100 % 28,644 mWh
    16:28:45 Active Battery 94 % 26,858 mWh
    16:29:08 Report generated Battery 93 % 26,775 mWh

    Battery usage

    Battery drains over the last 3 days

    2016-08-29 16:23:17 Connected standby 0:00:00 - -
    16:26:23 Active 0:01:00 - -
    16:27:24 Connected standby 0:00:01 - -
    16:28:45 Active 0:00:22 - 83 mWh

    Usage history

    History of system usage on AC and battery

    2016-08-03 - 2016-08-10 0:52:47 0:05:06 3:03:34 0:00:38
    2016-08-10 - 2016-08-17 0:28:45 0:00:01 8:01:47 0:00:17
    2016-08-18 0:42:55 - 0:12:10 0:00:02
    2016-08-19 - - - -
    2016-08-20 - - - -
    2016-08-21 - - - -
    2016-08-22 - - - -
    2016-08-23 - - - -
    2016-08-24 - - - -
    2016-08-25 - - - -
    2016-08-26 - - - -
    2016-08-27 - - 1:32:38 -
    2016-08-28 - - 0:10:46 0:00:11

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-03 - 2016-08-10 28,999 mWh 42,157 mWh
    2016-08-10 - 2016-08-17 28,688 mWh 42,157 mWh
    2016-08-18 28,744 mWh 42,157 mWh
    2016-08-19 28,644 mWh 42,157 mWh
    2016-08-20 28,644 mWh 42,157 mWh
    2016-08-21 28,644 mWh 42,157 mWh
    2016-08-22 28,644 mWh 42,157 mWh
    2016-08-23 28,644 mWh 42,157 mWh
    2016-08-24 28,644 mWh 42,157 mWh
    2016-08-25 28,644 mWh 42,157 mWh
    2016-08-26 28,644 mWh 42,157 mWh
    2016-08-27 28,644 mWh 42,157 mWh
    2016-08-28 28,644 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-03 - 2016-08-10 1:51:15 12:58:23<br><br>123 % / 16 h 2:41:44 18:51:34<br><br>85 % / 16 h
    2016-08-10 - 2016-08-17 2:05:26 - 3:04:20 -
    2016-08-18 3:39:20 - 5:21:41 -
    2016-08-19 - - - -
    2016-08-20 - - - -
    2016-08-21 - - - -
    2016-08-22 - - - -
    2016-08-23 - - - -
    2016-08-24 - - - -
    2016-08-25 - - - -
    2016-08-26 - - - -
    2016-08-27 - - - -
    2016-08-28 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 2:17:20 12:51:22<br><br>124 % / 16 h 3:22:07 18:55:16<br><br>85 % / 16 h

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