Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous
2017-01-23T01:46:36+00:00

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME X898289
MANUFACTURER SIMPLO
SERIAL NUMBER 1164122628
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 33,212 mWh
CYCLE COUNT 310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00 Active AC 60 % 19,851 mWh
09:44:00 Battery changed AC - -
09:44:00 Suspended - -
09:45:28 Battery changed AC 60 % 19,851 mWh
09:45:28 Active AC 60 % 19,851 mWh
09:45:48 Connected standby AC 60 % 19,851 mWh
09:45:49 Suspended 60 % 19,851 mWh
09:46:25 Connected standby AC 59 % 19,494 mWh
09:46:25 Active AC 59 % 19,494 mWh
2017-01-22 19:38:00 Suspended 59 % 19,494 mWh
19:38:45 Active AC 59 % 19,494 mWh
19:50:00 Report generated AC 59 % 19,494 mWh

Battery usage

Battery drains over the last 3 days

- - - - -

Usage history

History of system usage on AC and battery

2017-01-14 - - 4:18:11 -
2017-01-15 - - 23:59:59 -
2017-01-16 - - 23:59:59 -
2017-01-17 - - 23:59:59 -
2017-01-18 - - 23:59:59 -
2017-01-19 - - 23:59:59 -
2017-01-20 - - 23:57:53 -
2017-01-21 - - 23:59:59 -

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14 33,212 mWh 42,157 mWh
2017-01-15 33,212 mWh 42,157 mWh
2017-01-16 33,212 mWh 42,157 mWh
2017-01-17 33,212 mWh 42,157 mWh
2017-01-18 33,212 mWh 42,157 mWh
2017-01-19 33,212 mWh 42,157 mWh
2017-01-20 33,212 mWh 42,157 mWh
2017-01-21 33,212 mWh 42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14 - - - -
2017-01-15 - - - -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 - - - -
2017-01-20 - - - -
2017-01-21 - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -
Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

225 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-08-31T15:03:41+00:00

    Split from this thread.

    Barb,

    I'm willing to give a variation of this a go later tonight or when they are ready if it's something different than what you describes specifically.   I uninstalled the driver last night without effect after the reboot.  I also noted that the driver was 2015 dated, so maybe that needs some updating.

    My SP3 is on Windows 10, I have a friend's SP3 with me now, his is on 8.1 (I told him to update months ago, he didn't listen).  I am installing the most recent 108 updates for him now and have a battery report before these updates too.

    I'll post back shortly with his results.  (67%/Not Charging also LGC battery).

    Chris

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-31T10:59:37+00:00

    For you folks with 82%/97% etc. not charging - I've asked an internal contact to

    look at this thread. Lu927's issue is different.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-08-31T02:17:09+00:00

    Split from this thread.

    I guess I will just add weight to this with the same LGC-LGC battery as Ashtaron, battery at 82%., Not Charging.  I have the firmware but my SP3 immediately shuts off when the power cable is removed.  This is a new phenomina for me as my battery would at least last an hour or so as of about 3-4 weeks ago.  

    So, without further remarks, here is my battery report as well.

    Battery report

    COMPUTER NAME MYSP3-1122
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.82.amd64fre.rs1_release.160805-1735
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-08-30 22:06:19

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1151211524
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 39,611 mWh
    CYCLE COUNT 42

    Recent usage

    Power states over the last 3 days

    2016-08-28 09:27:26 Suspended 84 % 33,174 mWh
    09:30:29 Active AC 84 % 33,166 mWh
    10:55:58 Connected standby AC 84 % 33,166 mWh
    11:00:39 Active AC 84 % 33,159 mWh
    11:57:51 Connected standby AC 84 % 33,159 mWh
    15:18:20 Active AC 84 % 33,136 mWh
    15:56:41 Connected standby AC 84 % 33,136 mWh
    17:15:43 Active AC 84 % 33,128 mWh
    17:16:15 Connected standby AC 84 % 33,128 mWh
    18:08:00 Active AC 84 % 33,128 mWh
    18:08:31 Connected standby AC 84 % 33,128 mWh
    20:15:40 Active AC 84 % 33,121 mWh
    20:16:19 Connected standby AC 84 % 33,121 mWh
    2016-08-29 20:51:41 Suspended 83 % 33,052 mWh
    2016-08-28 20:16:36 Active AC 83 % 32,824 mWh
    2016-08-30 20:11:29 Suspended 83 % 32,824 mWh
    20:13:01 Active AC 83 % 32,824 mWh
    20:14:00 Suspended 83 % 32,817 mWh
    20:15:06 Active AC 83 % 32,817 mWh
    20:22:08 Connected standby AC 83 % 32,817 mWh
    20:22:09 Suspended 83 % 32,817 mWh
    20:22:50 Connected standby AC 83 % 32,817 mWh
    20:22:50 Active AC 83 % 32,817 mWh
    21:13:00 Suspended 83 % 32,817 mWh
    21:52:44 Active AC 83 % 32,809 mWh
    22:04:00 Report generated AC 83 % 32,809 mWh

    Battery usage

    Battery drains over the last 3 days

    - - - - -

    Usage history

    History of system usage on AC and battery

    2016-08-27 0:02:56 - 11:59:34 13:28:37
    2016-08-28 - - 12:30:04 11:26:39
    2016-08-29 - - - 20:51:37

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-27 39,611 mWh 42,157 mWh
    2016-08-28 39,611 mWh 42,157 mWh
    2016-08-29 39,611 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-27 4:37:58 - 4:55:50 -
    2016-08-28 - - - -
    2016-08-29 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 4:37:58 - 4:55:50 -

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-08-30T22:11:09+00:00

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1154881796
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 29,518 mWh
    CYCLE COUNT 57

    Recent usage

    Power states over the last 3 days

    2016-08-29 22:40:00 Suspended - -
    22:43:49 Active AC - -
    22:49:00 Suspended - -
    22:51:13 Active AC - -
    23:19:00 Suspended - -
    2016-08-30 02:39:42 Active AC - -
    02:42:00 Battery changed AC - -
    02:42:00 Suspended - -
    02:45:23 Battery changed AC - -
    02:45:23 Active AC - -
    02:45:23 Suspended - -
    02:47:29 Active AC - -
    02:51:58 Connected standby AC - -
    02:51:59 Suspended - -
    02:52:39 Connected standby AC - -
    02:52:39 Active AC - -
    19:16:00 Battery changed AC - -
    19:16:00 Active AC - -
    19:21:00 Suspended - -
    19:23:25 Battery changed AC - -
    19:23:25 Active AC - -
    19:23:25 Suspended - -
    19:28:48 Active AC - -
    19:28:48 Suspended - -
    19:32:38 Active AC - -
    19:32:38 Suspended - -
    19:38:18 Active AC - -
    19:38:52 Connected standby AC - -
    19:38:53 Suspended - -
    19:40:15 Connected standby AC - -
    19:40:15 Active AC - -
    19:40:15 Report generated AC -

    Was this answer helpful?

    0 comments
  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-08-30T21:25:45+00:00

    Please post your battery report.

    Was this answer helpful?

    0 comments