Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

236 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-02-17T10:58:39+00:00

    Has anyone had success in getting a free replacement after when the SB is over 3 years old, without going to a Microsoft store?

    I understand that 3 years is quite old, but at the same time, this isn't a 250 $ laptop, it costed like 10 times that much and apart from the screen/battery issues my Surface Book with Performance base is still going strong.

    I talked to Microsoft support, they said I had to pay (a high cost) for a replacement since it has no warranty left. At the same time they recommended me to do a backup of all my data and place my Surface Book in a fire safe box and not charge or use it anymore.

    So I would really appreciate any help on how to proceed, which "buttons to press" so to say. :) Thanks! 

    I'm in the same boat as you. Purchased my first SB around 3 years ago. I'm based in the UK where we don't have Microsoft stores.

    I got a replacement SB due to battery bulges but now even my second one suffers from the same issue. Battery bulging, crazy noise from the fan and yellow tint on the screen. I contacted Microsoft and they said I'll need to pay £500 which is just insane.

    They told me not to use the laptop and dispose of it as it is a fire safety hazard.

    Am I the only one who believes Microsoft should do a safety recall for potential fire hazards. This is insane!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-02-17T10:21:45+00:00

    I have the yellow screen taint problem, but it only appears after I use my laptop for 10 minutes. I currently have no bulge, but then again I've had this laptop for around 3-4 months now. I am currently on my third Surface Book 1, the previous two were replaced due to battery hardware problems, and the previous two Surface Book 1s were done fairly fast and simple, they just checked my battery status and health. This time, my screen's problem isn't evident and I'm pretty sure I don't have a warranty any more, so would it be alright to go to the Microsoft Store with no warranty and hope for the best? The yellow taints are fairly disturbing when working.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-02-15T07:40:13+00:00

    Do we need to still be under warranty? Got a refurbished from Microsoft in sept 2019 and my warranty expires this week

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-11-17T13:07:14+00:00

    Thank you for your replies!

    Was this answer helpful?

    0 comments
  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-11-17T12:38:05+00:00

    Going to the Microsoft Store is absolutely the best way to handle this.

    Was this answer helpful?

    0 comments