Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2019-01-30T15:59:33+00:00

    My Surface Pro 3 bought in 2015 was OK for around 12 months - then the fan started to make a loud noise like there was a hornet trapped in the machine.  This noise comes and goes and will always be triggered if I change the orientation of the device.  For a device that is supposed to be mobile this is terrible design.  Now the screen is actually separating from the device and I have discoloration (yellow streaks) at the bottom of the screen.  The screen is being held in place with scotch tape. This device has spent 99% of its life just sitting on the top of my desk and has never been bent or experienced any rough treatment.  I called MSFT and the best offer is to charge me $600 for a Surface Pro 4.  In addition I called the local store and they admitted that my configuration with an I& chip had overheating issued in 40-50% of the devices.  I am very unhappy with the durability of the device.  I feel like MSFT sold me a lemon and that they admit/know they sold me a lemon but are unwilling to replace it.

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  2. Anonymous
    2019-01-10T13:16:12+00:00

    I bought this computer in USA but I am living in Italy.

    Can anyone give me the solution to fix this screen horrible issue?

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  3. Anonymous
    2018-12-05T06:19:23+00:00

    Hi 

    I finally took my computer to the MS store today and was told "it would cost $600 to replace my computer because it was out of warranty."  They would replace it with the exact same model and also give me a 90 day warranty.  I asked the technician if it made any sense to him for me to pay an additional $600 for the same model that has known issues and with only a 90 day warranty.  He couldn't say anything.  I also asked about trading in my computer for a new one and he told me that they dealt with a third-party company and based on my specs (i7, 16G RAM, 512GB) I would only get $300 after paying close to $3,000 and it's not yet 3 yrs old.  I told him I would keep this one until it died or caught on fire first.  

    I am very disappointed with Microsoft and I am surprised no one has filed a class action lawsuit.

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  4. Anonymous
    2018-12-05T06:18:50+00:00

    I too have this exact same problem. Took it into MS store. Was told it was a known issue, but because my Surface Book is out of warranty the cost to fix is $599. Disappointed.

    Hi 

    I finally took my computer to the MS store today and was told "it would cost $600 to replace my computer because it was out of warranty."  They would replace it with the exact same model and also give me a 90 day warranty.  I asked the technician if it made any sense to him for me to pay an additional $600 for the same model that has known issues and with only a 90 day warranty.  He couldn't say anything.  I also asked about trading in my computer for a new one and he told me that they dealt with a third-party company and based on my specs (i7, 16G RAM, 512GB) I would only get $300 after paying close to $3,000 and it's not yet 3 yrs old.  I told him I would keep this one until it died or caught on fire first.  

    I am very disappointed with Microsoft and I am surprised no one has filed a class action lawsuit.

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  5. Anonymous
    2018-12-04T07:23:55+00:00

    I too have this exact same problem. Took it into MS store. Was told it was a known issue, but because my Surface Book is out of warranty the cost to fix is $599. Disappointed.

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