Here's the link to my tweet. Feel free to share or make your own!
Surface Pro 3 LGC Battery Degradation
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
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Anonymous
2016-12-31T17:58:15+00:00 -
Anonymous
2016-12-31T17:48:09+00:00 If Microsoft ever gets around to reading this (by that time I image we'll all by using iPads just out of spite), I want them to know that I mutter rude comments under my breath every time I have to unplug my tablet just to move across the room, or every time I lose all of my work because somebody tripped over my cord and unplugged it. There are so many people (both in this thread and out of it) having this problem, and I can't believe they're just ignoring us. People in this thread have talked about legal action, but I think if we want them to listen and us not get pulled in circles, we should all get more vocal with social media. They clearly don't want to address this issue due to the bad publicity after all of their other battery issues, so let's bring the bad publicity anyway and let them decide what to do from there. I intend to start posting and sharing the issue to their Facebook and twitter so everybody can see. We deserve to be heard. I loved by Surface Pro 3, but I have no plans on ever buying another Microsoft device unless they address and fix this problem that they clearly caused with their faulty firmware updates.
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Anonymous
2016-12-29T12:58:07+00:00 Unfortunately the situation is that basically no one has been able to fix this problem. This thread consists of the victims of MS more or less. I have (as others have as well) gotten the firmware update to work, however it doesn't actually resolve the problem or necessarily help at all. We've been abandoned by MS since (or before) the firmware update was created and they are no longer responding to, or likely even reading this thread.
Your options are pay 450 to get your machine swapped for a refurb (which another user reported ran into the exact same problem)
or live with it until you're ready to replace the machine.
My advice? Do not under any circumstances buy a surface.
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Anonymous
2016-12-29T05:18:31+00:00 I also have the same issue.. SP3 detects AC adapter wall charger but does not charge.
The update, “System Firmware Update - 11/7/2016”, would not install from /Settings/ Windows Update window.
My battery is stuck at 7% and if I remove AC charger, would shut down after few minutes.
PS3 works with AC adapter. My purchase date is Nov 2014 and I am out of warranty. MS store support center re-installed Win 10 and thought this might fix the issue. It did not. They did not complete the firmware update as it was taking too long and I had to leave. I tried to complete the firmware install at home and having issues with it.
any suggestion ? Thank you.
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Anonymous
2016-12-21T03:05:20+00:00 Mine did the same thing yesterday (battery not detected), but then showed 100% - plugged in, not charging after a restart.
I agree though, the lack of mobility is disappointing. I'm hoping there's some sort of resolution before spring semester begins, but I'm not very optimistic.
edit: Just kidding, now I'm at 100% with no battery detected. Go figure.