Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  3. Anonymous
    2016-11-11T22:58:03+00:00

    If you are unable to install Windows Updates because you are below 40% and the battery will not charge above that you can do the following.  This will remove the battery temporarily and Windows will allow you to update.

    Step 1: Plug in your Surface.

    Step 2: Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager.

    Step 3: Select the arrow next to the Batteries category.

    Step 4: Double-click Microsoft Surface ACPI-Compliant Control Method Battery, and under the Driver tab, select Uninstall > OK.

    Step 5: Install Windows Updates.

    Step 6:  Go to Start, and select Power > Restart.

    Restarting should reinstall the battery driver for you.

    Depending on how many pending updates you have, the steps above may need to be used multiple times.

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  4. Anonymous
    2016-11-11T18:54:03+00:00

    Has anyone tried to run Ubuntu on their SP3?  If this is a software problems it might be windows specific and that could really answer a lot of questions if the battery is somehow better managed in Linux.

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  5. Anonymous
    2016-11-11T18:07:56+00:00

    This is the first time i have read someone else mention the endless stream of reboot loops but I have also had that problem. I thought it wasn't related to the battery issue but now I think it may be a symptom. Same thing to resolve endless reboot loop, if I unplug the AC adapter everything will restart normally once plugged back in.

    As others have mentioned, firmware fix seems to be for a different problem, the one discussed here persists.

    I don't really understand the fix, seems to me like it was just about making the battery icon "read" correctly. It doesn't really matter what that the battery capacity or icon shows if the surface dies as soon as its unplugged.

    Microsoft - Focus on the real problem! your tablet has become a really small, crappy and expensive desktop. Your customers bought this product because of its capacity to run full programs with the convenience of a tablet. If we wanted desktops, we would have bought them instead. Give your customers what they paid for. 

    It is offensive that your support team is telling people they are getting a "good" deal on the replacement. $549 for a product that we already paid $1500+ for isn't a deal, its a way to offload old inventory that would otherwise be written off.

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