Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2020-09-11T14:28:15+00:00

    I have the exact same issue with my brand new Surface Keyboards... Just keep switching between Paired and Connected randomly then starts Ghost Typing or just lagging on key input. Hepens a lot on a daily basis and I just keep Removing it and adding it again and get it working.

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  2. Anonymous
    2020-09-09T18:24:52+00:00

    Thanks for this.  This worked for me.  Once i updated the Intel driver - no more issues!! i was about to throw this keyboard into the trash!

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  3. Anonymous
    2020-08-02T09:44:17+00:00

    I had the same problem with my Surface Studio 2 with the Surface KB disconnecting after idle use.  Then one day, the problem just went away.  I didn't do any changes - problem just fixed itself.

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  4. Anonymous
    2020-08-02T09:19:56+00:00

    I am also experiencing the exact same symptoms. After 30 minutes of not using the keyboard, I'd come back to find the keyboard is not "waking up". It's happening throughout the day and every time I would need to re-establish the BT connection (unpair/pair).

    My setup is:

    Surface Pro 7 running Windows 10 2004 (Build 19041.388)

    Microsoft Surface Ergonomic Keyboard

    This is what I have done…

    • Uninstalled Microsoft Mouse and Keyboard Center application
    • Unpair (removed) ALL BT devices and removed all other devices in Settings\Bluetooth & other devices
    • Restart the PC
    • Once all BT devices are removed (completely empty), start adding (pairing) devices one by one
    • Installed Microsoft Precision Mouse
    • Installed Microsoft Surface Ergonomic Keyboard
    • Download the latest version for Microsoft Mouse and Keyboard Center
    • Since I am using the Surface Dock 2 it automatically connected…
    • Surface Ethernet Adapter
    • MX279 (Monitor)
    • I also connected my XBOX One

    With just the above, so far for the last 24 hours have not experience the behavior. I believe there is an interference with my other BT devices. I am going to adding one BT device at a time and see if the issue comes back. I suspect it's my BT headset (Surface Earbuds) that is conflicting with the keyboard as this is the most recent device I've added. If this is the cause, I will check for updated drivers for the headset.

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  5. Anonymous
    2020-07-19T05:55:06+00:00

    exact same problem.. I own 2 surface keyboard.  same problem with both. problme with SurfaceLaptop3 as well as with an ASUS laptop..any advise/help would be very welcomed!!

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