This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi.
The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)
When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office.... I have han the surface book and keyboard 7 months, and have never been a issue before a month ago. (I have tried to run e driver update, and the bluetooth repair, nothing helps.
They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....
Any ideas what our problem is, and are there other with the same issue???
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Since I updated the surface book 2 to Windows 10 Version 1909, the problem has gone away. No more problems with the Marvel driver. FYI everyone. Actually forgot the damn thing didn't cause me any more problems until I got some of these post. Feels good.
It's just faster and easier just to keep pressing the Window key until it reconnects.
I am not seeing that option. It would be faster than opening Bluetooth devices and removing and adding again which is what I have been doing.
Do you know if I need to turn something on somewhere to see it?
Sometimes, I pick up the keyboard and hover it close to the monitor and it seems to reconnect faster. This really isn't an acceptable answer, but it's better than pounding the keyboard until it reconnects.
I have 2 Surface Studios and the Surface keyboard that came with them both keeps disconnecting. It is clearly a defect that Microsoft needs to address!
