Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  2. Anonymous
    2015-12-12T15:30:08+00:00

    I've just set them all to hibernate.  The difference between sleep and hibernate for restart is ~2 seconds.  !\[\](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=e7ddae84-28a2-494e-8233-bf2ffa65c394)

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  3. Anonymous
    2015-12-12T13:04:04+00:00

    Many of us have completely stopped using sleep mode. It's just way too buggy on the Surface. I've personally switched everything over to hibernate and have had no problems. We've been told that Microsoft is working on a fix.

    Wow, thanks for that information!  I've felt ok with the concept of sleep and would let it sleep frequently.  Hibernate seems like it shouldn't be done often, as it would take longer to awaken?  What are your power settings? Like plugged in, WHEN do you let it hibernate? And on battery, how soon would you let it hibernate?

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  4. Anonymous
    2015-12-12T12:46:10+00:00

    Many of us have completely stopped using sleep mode. It's just way too buggy on the Surface. I've personally switched everything over to hibernate and have had no problems. We've been told that Microsoft is working on a fix.

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