Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-12-03T01:22:54+00:00

    I have this problem too. i see a lot of users complaining about this.

    Please fix this issue.

    TH2 update doesnt help either. I have to hard reboot and then i have to loose my data

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  2. Anonymous
    2015-12-03T01:05:31+00:00

    Frequently put your device into hibernation is not a goo idea!

    Every time you do it, the whole system image is written into your SSD. It has a negative impact on your SSD lifespan on the long run.

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  3. Anonymous
    2015-12-03T00:57:59+00:00

    I have read on another topic, and in power options and changed everything from sleep to hibernate, while it is not a fix, it is a viable workaround. I can now power up with all my work open, plus it saves more power and only takes a few seconds longer. I hope it helps.

    This change can be made by clicking Notifications > All Settings > System > Power & sleep > Additional power settings > Choose what the power buttons do

    Change all settings that say Sleep to Hibernate (6 total, 3 for On battery and 3 for Plugged in). It is a work around but only takes a few seconds longer for it to un-hibernate and you will not lose any unsaved work.

    This has been the most successful way after my one day testing about 20 times, lettting it go both from charging state and from power-disconnected state to hibernation 1) automatically 2) by closing the lid and 3) by pushing the power button, computer being in hibernation over 30 minutes inbetween. It has so far recovered OK every time.

    This small test series is not yet totally convincing, but I wanted to report this because of these very positive results.

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  4. Anonymous
    2015-12-02T22:29:29+00:00

    The good news: i haven't had to hard reboot my Surface Pro 4 today after installing the beta Intel Display driver mentioned earlier in this thread.

    But some observations:

    • the first few reboots/resumes from sleep the keyboard touchpad was unresponsive. Works ok now though. 
    • one time, the screen would not wake up when i pressed the power button (but maybe i should have waited longer) . But hitting the Win-P key two times worked. When the screen became active, the right half of the screen was blur for a few seconds, a sympton which indicates the display driver is indeed the culprint. Or it was a remainder of the Win-P display switch...

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