surface pro 4 screen has a pink tint or color changes when scrolling

Anonymous
2015-10-27T04:28:16+00:00

Hello all,

Does anyone have a solution to why when I scroll my screen goes from white to  pink, I can't stop noticing it.  I was watching you tube and when I scrolled down to read comments I could clearly see the pink fading in and out.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-11-05T04:36:03+00:00

The 11/2 update fixed the tint and flickering issue for me.. glad I gave it another chance buying the SP4 and installing the update.  The funny thing is when I did the update once the display driver still showed the old version and of course the tint issue remained. But doing the update again fixed it.

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Anonymous
2015-11-03T01:49:41+00:00

Microsoft just released a firmware update that has fixed the problem for me. See:

https://www.microsoft.com/surface/en-us/support/install-update-activate/surface-pro-4-update-history?os=windows-10

No more screen flickering or tint changing. The update should be titled System Firmware Update -11/2/2015.

MODERATOR EDIT (11/3/2015): I marked this as the answer - thanks for the confirmation Jacob!  For those of you receiving "display adapter...stopped responding" errors on Surface Pro 4 please share here, a thread specific to that error...

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  1. Anonymous
    2015-11-02T02:03:05+00:00

    Just purchased SP4 in lieu of the SP3 for the additional screen area so Adobe CC apps menus would not run off the screen as they did when testing on an SP3 utilizing 200% scaling. Very aggravated by this. I cannot do my job unless I have accurate colors that remain consistent during use. I'm a Graphic Designer. SP4 purchased from Best Buy today. If this is not fixed by the end of the week, the thing goes back to the store Saturday. It's a shame, my husbands SP3 runs great with W10, edge, and adobe apps (minus the menu debacle at 200%) . Regretting purchase of this version. Cannot risk getting stuck with a $1300 POS.

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  2. Anonymous
    2015-11-02T01:58:35+00:00

    Split from this thread.

    I took your suggestion and returned it for another unit.  I now have it set up  so far, I still had connectivity issues so I applied the registry fix.  so far, the unit is reconnecting as it comes out of sleep mode.

    I still notice the screen changing from white to blueish tint, and unusual speaker pops when I close a window.  Maybe this will be addressed soon.

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  3. Anonymous
    2015-11-01T18:17:07+00:00

    Do we have an update from Microsoft on this?

    I was given an incorrect "solution" by Answer Desk, including a hard reset followed by restarting my SP4 2 times in a row (because that makes sense).

    It's bad enough that Microsoft is shipping broken devices, but the support agent told me this was a "proven and tested" solution. And it didn't work.

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