Where are you Microsoft???

Anonymous
2015-11-10T15:51:26+00:00

I joined this forum right after I started to have issues with my Surface Book (i7/256/gPU) and since then I come to this forum every single day at least 5 or 7 times per day to see what other people are doing to fix all the reported issues. What I am starting to notice is the change in tone from all users, from a peer-to-peer support and collaboration space to a place where we are all expressing our frustrations and disappointment while we count our days to make a decision if we return or not the Surface Book. But I think that the WORST part of all, (at least for me) is that Microsoft is not stepping up to address any of these issues. 

We know you (Microsoft) read these comments and follow some of these threads closely. The only thing we ask you to do is to acknowledge us, jump in and speak up. Tell us that you are working on it, share ETAs... something. Most of us believed in the product and pre-ordered it the same day it was launched. The least thing you can do is to work with us so we can help you to fix the problems. What is the point of having a forum if you are not going to lead the conversation?

Surface | Surface Book | Display and screen

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  1. Anonymous
    2015-11-15T22:52:41+00:00

    I'm on my first replacement, batch 1541, and it froze today. 

    Going to keep using it to figure out if it was a one time thing or otherwise. 

    My last surface started out well, then during two weeks started freezing up up to 3-4 times a day while I used it. (batch 1542) Basically making it impossible to take notes in class as I had to keep resetting the device. 

    Crossing my fingers but somehow I think there are some 1541, more 1542s, and some 1543s with this issue. 

    Probably production issues or bad i7 processors according to rumors circulating.

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  2. Anonymous
    2015-11-14T04:17:57+00:00

    MS is not going to beat anyone with this kind of quality. This is on their management. The QA team, if there is one, need to be fired too.

    There's just no possible way the QA Team didn't catch all these obvious bugs. Don't blame them. I'll bet they were begging not to ship yet, but some manager thought patching after shipping would be better than delaying. Fire that guy. Not the poor engineers who must be completely embarrassed by this disaster of a premature launch.

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  3. Anonymous
    2015-11-14T04:09:31+00:00

    MS is not going to beat anyone with this kind of quality. This is on their management. The QA team, if there is one, need to be fired too.

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  4. Anonymous
    2015-11-14T03:25:47+00:00

    I have had 3 and exchanged them all. Last one works...

    Problems with mass production, rushing to push sub-par product out before XMAS, and feeling that they compete with Apple. And I soooo want to love this machine!

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  5. Anonymous
    2015-11-13T23:29:58+00:00

    I agree with you completely. I'm on my replacement Surface Book. Luckily I haven't encountered the freezing issue again, but I'm getting horrid battery life - no where near to what was proclaimed and I consider just surfing the web light use. I really wish that Microsoft would just address these issues....

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